Guest Service Representative

Nc-Winston-Salem-mid

OtherGuest Services Representative

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Quick Summary

Overview

COMPANY AND CULTURE:At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about.

Technical Tools

OtherGuest Services Representative

COMPANY AND CULTURE:
At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You’ll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You’ll make everyone feel
welcome, and you’ll create an environment of generosity, happiness, and joy in your community.

JOB POSITION:
The Guest Services Representative (GSR) creates a warm and welcoming environment in which to serve the Nothing Bundt Cakes guests both in person and by telephone. The GSR does side work duties for the Crafting Department, some light cleaning and clerical duties.

RESPONSIBILITIES:

Introduce walk-in guests to the bakery and products using a Guest Tour
Suggest creative solutions to guests with walk-in orders
Suggest the purchase of add-ons and retail to make the product a complete experience
Assist phone-in guests with their orders
Operate and balance the POS with accuracy and efficiency
Collect email addresses from guests
Have current and complete knowledge of current prices, products and promotions
Keep retail area clean, swept and neatly merchandised throughout the day
Dust all retail surfaces at least twice per week, including counter tops and POS stations.
Carry out the duties the crafter & other departments assigns from time to time

QUALIFICATIONS: