Sr Technical Account Manager

The Sr Technical Account Manager (TAM) will work within our Go-To-Market team to own the long-term technical success of Nova Credit's Property Management partners. As the dedicated technical point of contact for all accounts in the Property Management business unit, including strategic accounts, you'll ensure our partners maximize the value of Nova Credit's platform while driving adoption, integration health, and expansion across their full product footprint.

This is the first TAM role at Nova. As such this is a unique opportunity for a motivated individual to shape what excellence looks like for the TAM function at Nova.

In this role, you'll partner closely with Account Managers to drive customer success and revenue growth. You'll lead complex product launches from technical scoping through go-live, manage multiple concurrent implementations, provide proactive support on complex technical issues, and support cross-sell opportunities within your accounts to expand Nova Credit's footprint. While the sales team Account Manager owns the commercial relationship, you'll own the technical relationship—serving as a trusted advisor to engineering leads, technical architects, project managers,  and product teams at our partner organizations. Your technical expertise in APIs, system integrations, and enterprise software will be essential for optimizing customer implementations and championing their needs internally. Your ability to establish trust and manage the relationships with project and technical stakeholders is critical for this role. 

This is a full-time hybrid role (3 days per week in office on Mondays, Tuesdays, and Thursdays), based in the New York City Metropolitan area, reporting to the Director of Solutions. We welcome candidates willing to relocate to the New York City Metropolitan Area to apply— we provide relocation support to make your move smooth. 

• Establish a deep understanding of Nova Credit's platform and implementation options
• Develop an understanding of the Property Management go-to-market motion, including the launch process, support model, value proposition, and staffing structure
• Build relationships with key technical stakeholders at assigned accounts
• Begin owning customer engagements for assigned accounts

• Own the technical strategy for your assigned Property Management accounts
• Lead architecture reviews, solution design sessions, and integration planning with customer technical teams
• Drive complex product launches in partnership with Account Managers, managing timelines, dependencies, and stakeholder communication
• Establish recurring technical touchpoints with technical stakeholders across customer organizations

• Contribute to defining the TAM function at Nova Credit, including playbooks, health metrics, and engagement models
• Serve as the recognized technical authority for Property Management accounts internally and externally
• Support cross-sell opportunities by understanding customer needs and mapping them to Nova Credit's broader product portfolio
• Proactively identify and resolve technical bottlenecks before they become critical issues
• Partner with Product and Engineering to translate customer feedback into roadmap priorities

• 7+ years experience in customer-facing technical roles (Technical Account Management, Solutions Architecture, Solutions Engineering, or Technical Customer Success), ideally in fintech, proptech, or B2B SaaS
• Strong project management skills with proven experience leading complex, multi-workstream implementations from scoping through launch
• Strong understanding of APIs, system integrations, and web architectures; hands-on experience with SQL, and monitoring/logging dashboards (Datadog/Grafana) 
• Proven experience managing ongoing technical relationships with enterprise customers and supporting expansion opportunities within existing accounts
• Demonstrated ability to tie technical solutions to business objectives and customer outcomes
• Experience influencing technical decision-makers and building trusted relationships at various levels with an organization
• Above all, intellectual curiosity, ownership mentality, and a proactive approach to identifying and solving problems before they escalate

• Familiarity with property management platforms (Yardi, AppFolio, Entrata, MRI) or similar enterprise software ecosystems
• Familiarity with credit data, FCRA compliance, or consumer data regulations
• Experience with B2B2C business models where your customer integrates your product to serve their end users

$152,800 - $210,100 a year

The above compensation range is for United States-based candidates and is dependent on individual experience, skills, education, location, and qualifications. This range reflects On-Target Earnings (OTE) for this role, which includes a combination of base salary, incentive compensation, and/or commission-based earnings. We consider all elements of compensation to be a part of the value we provide to Novans. This may include base salary, equity grants, incentive compensation for eligible roles, professional development, flexible PTO, and tenure rewards.  In the U.S., our benefits package includes comprehensive and generously subsidized medical, dental, and vision insurance options, along with a company-sponsored 401k plan, parental leave of absence, sick time off, and paid time off vacation.

Everyone is welcome at Nova Credit. We are an equal-opportunity employer where diversity and inclusion are central pillars of our company strategy. We seek applicants who understand, embrace, and thrive in a multicultural and globalized world. We do not discriminate on the basis of any protected class, including race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage all qualified candidates, including those with a criminal history, to apply.