BPO Business support senior specialist

1\. Strategic Facilities Administration Maintain centralised databases of leases, contracts, SLAs, compliance certifications, and maintenance schedules across multiple sites. Implement and optimise workflows for facilities-related requests, approvals, and escalations. Standardise documentation and reporting to ensure consistency across geographies. 2\. Vendor & Contract Management Support the full vendor management lifecycle: onboarding, compliance checks, performance tracking, and renewals. Analyse vendor KPIs (response times, cost efficiency, SLA adherence). 3\. Financial & Budgetary Support Track and reconcile facilities-related expenditures on REWP Credit Card. Follow up on outstanding Vendor invoices Communication & Coordination Act as the remote point of contact for stakeholders across regions. Support executive-level presentations, board reports, and project updates. Support Coordination cross-functional initiatives between Facilities, HR, IT, and Finance. 4\. Technology & Systems Administer facilities management platforms (e.g., ServiceNow) Support system upgrades, user training, and reporting automation.