IT Delivery Director - Hybrid/Onsite

Req ID: 371165 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a IT Delivery Director - Hybrid/Onsite to join our team in Beloit, Milwaukee, Chicago, Wisconsin (US-WI), United States (US). Delivery Executive Director Job Description: * Provide effective delivery leadership in support of one of NTT DATA’s commercial accounts including resourcing, budget, structure, and policies & procedures. * Manage day-to-day relationships with all NTT DATA teams onsite and offshore to ensure the delivery of Outsourced Services meets or exceeds the Client’s expectations. Ensure service lines meet current and future capacity requirements * Ensure that NTT DATA performs the services agreed to by the master services agreement and Statement of work(s) in a manner that is consistent with both the spirit and the letter of the agreements. * Establish Support and project Governance, delivery processes and practices, as applicable for the client engagement, and manage critical operational issues partnering with the offshore leadership. * Ensure timely resolution of escalated service delivery problems and minimize the impact of any client service delivery issues * Define and maintain service standards in line with Client expectations and drive continuous improvement of service levels for all services being provided to client. * Regular focus on margin improvements and identifying opportunities to reduce operational costs. * Implement metrics reporting to the services delivered * Provide accurate forecasting of resources and costs, and drive annual account operations planning, * Provide early warning to the appropriate Business Partnership & Planning leaders and team regarding degraded or missed service levels and growth opportunities. * Create vision, clear direction, and strategy for the team; Constantly monitor and improve team efficiency, effectiveness, and impact. * Lead solutioning and responses to proposals based on new leads and opportunities identified at the account * Lead and enable enterprise-wide thinking in the team; Remain informed on industry security trends and issues, including emerging technologies, and navigate a path for creating new opportunities in new technologies * Cultivate strong relationships and become the trusted partner for client stakeholders to drive growth and expand to areas/domains where there is no NTT Data presence. * Understand client needs and provide solutions based on NTT Data’s Agentic AI offerings/framework and AI tools. Drive annual account planning and strategy for YOY growth, aligned to the client’s business priorities Background & Experience (Required Skills): * 15+ years’ experience as a Delivery Lead/Manager including roles or initiatives in Commercial Industries and 5+ years in managing delivery operations for >$20M+ Annual revenue. * 15+ years’ experience of Proven ability to effectively prioritize and execute tasks in a high-pressure environment. * 15+ years’ Experience in leading S/W development projects/solutions and Application Maintenance & Support engagements with Agentic AI based tools and solutions. * 15+ years’ Experience in driving consistent revenue growth and profitability for the account/company * 15+ years’ experience in Strong client engagement and presentation skills to C level executives with an innate ability to influence. About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us. NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here. #LI-NorthAmerica INDHCLSMC