MuleSoft Support Engineer (L2 / L3)

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a MuleSoft Support Engineer (L2 / L3) to join our team in Bangalore, Karnataka, India. Job Title: MuleSoft Support Engineer (L2 / L3) Experience: 5-7 years Job Summary: Looking for a MuleSoft Support Engineer (L2/L3) to manage, support, and optimize MuleSoft integrations in a complex enterprise environment. This role involves end-to-end support ownership, handling both L2 and L3 responsibilities, acting as an escalation point, and ensuring platform stability, performance, and continuous improvement. The ideal candidate will combine strong integration knowledge with deep MuleSoft technical expertise, troubleshooting skills, and stakeholder management capabilities. Key Responsibilities: Support & Operations (L2 / L3 Ownership) Provide L2 and L3 support for MuleSoft platform and integrations Act as escalation point for critical and complex production issues Ensure SLA adherence, incident resolution, and system stability Monitor APIs, integrations, and runtimes (CloudHub / Runtime Fabric) Perform root cause analysis (RCA) and implement preventive solutions Own problem management and recurring issue resolution Guide and support L1 teams where applicable Monitoring & Incident Management Monitor integrations using Anypoint Monitoring, Splunk, or similar tools Identify and resolve failures in APIs, batch jobs, and message queues Analyze logs and alerts to proactively detect issues Restart services, manage queues, and handle runtime failures Participate in major incident management and bridge calls Advanced Troubleshooting & L3 Support Troubleshoot complex MuleSoft issues involving: API failures, orchestration, and dependency issues DataWeave transformation errors Connectivity issues (HTTP, JMS, DB, FTP, SaaS connectors) Performance bottlenecks, memory leaks, and thread issues Analyze logs, thread dumps, and heap dumps Debug Mule applications and runtime behavior Work closely with development teams for code-level fixes Integration & Platform Support Support API-led architecture (System, Process, Experience APIs) Manage APIs using API Manager and Exchange Support integrations with systems like Salesforce, SAP, ERP, databases, etc. Handle batch processing and large data volumes Ensure API security policies (OAuth, JWT, rate limiting) are enforced Performance Optimization & Reliability Optimize integrations for performance and scalability Improve DataWeave scripts and API response times Implement robust error handling, retries, and resilience patterns Enhance observability, logging, and alerting mechanisms Release & Deployment Support Support deployment activities and post-release validation Work with CI/CD pipelines (Jenkins, Azure DevOps, etc.) Manage environment configurations and properties Support rollback and hotfix deployments Governance, Enhancements & Best Practices Follow and enforce MuleSoft integration standards and best practices Review and validate configuration and deployment changes Ensure adherence to API-led connectivity principles Maintain documentation, SOPs, and operational runbooks Identify opportunities for automation and platform improvements Stakeholder & Team Collaboration Act as a technical point of contact for integration-related issues Collaborate with architects, developers, QA, and DevOps teams Support UAT, go-live, and post-release stabilization Communicate effectively with business stakeholders during incidents Required Skills & Qualifications: Strong hands-on experience with MuleSoft Anypoint Platform Expertise in Mule 4 and integration patterns Experience in L2/L3 production support environments Strong knowledge of DataWeave and debugging techniques Understanding of REST, SOAP, messaging systems (JMS, Kafka, etc.) Experience with CloudHub and/or Runtime Fabric Familiarity with API Manager, Exchange, and API governance Knowledge of monitoring and logging tools (Splunk, ELK, etc.) Experience with enterprise integrations (Salesforce, SAP, ERP, etc.) Understanding of ITIL processes (Incident, Problem, Change Management) Certifications: MuleSoft Certified Developer – Level 1 (required) MuleSoft Certified Platform Architect (preferred) Good to Have: Experience with event-driven architecture Exposure to microservices architecture Knowledge of CI/CD and DevOps practices Experience with Docker / Kubernetes Familiarity with security best practices in integrations Soft Skills: Strong analytical and problem-solving skills Ability to handle high-priority production incidents Good communication and stakeholder management Mentoring and knowledge-sharing mindset Proactive and continuous improvement approach Work Environment: Enterprise MuleSoft integration platform SLA-driven operational support model On-call / shift-based support for critical systems Collaboration with global cross-functional teams About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us. NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. 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