Storage & Data Protection Support Engineer

Req ID: 376668 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Storage & Data Protection Support Engineer to join our team in Hyderabad, Telangana (IN-TG), India (IN). Job Description – Storage & Data Protection Support Engineer (L1/L2) Experience: 5–8 Years Location: India / Global Delivery Centers Shift: 24x7 Rotational Support ________________________________________ Role Overview We are seeking a reliable Storage & Data Protection Support Engineer to provide first-level (L1/L2) support for enterprise storage, backup, SAN, NAS, and virtualization environments. The role involves handling incidents, performing recovery operations, monitoring infrastructure, and supporting day-to-day operations to ensure system availability and performance. ________________________________________ Key Responsibilities 1\. Backup & Recovery Operations • Perform restore activities: o File-Level Restore (FLR), VM Restore, Bare Metal Recovery (BMR) o NBMR configuration and restore (NetBackup) • Troubleshoot and resolve backup failures • Configure and manage backup components: o NetBackup (FL/NBMR) o Acronis ________________________________________ 2\. Data Domain Monitoring • Monitor and respond to Data Domain alerts: o Connectivity loss o Temperature alerts o Hardware failures • Perform initial troubleshooting and escalate critical issues ________________________________________ 3\. Storage Administration • Support and configure storage systems: o Dell EMC XtremIO (XIO), PowerMax, PowerStore, Unity o VPLEX (Local & Metro) o Pure Storage and IBM storage • Perform storage provisioning, LUN allocation, and basic troubleshooting ________________________________________ 4\. SAN Administration • Perform SAN zoning and configuration using: o Brocade switches (SANnav) • Troubleshoot SAN-related connectivity and performance issues ________________________________________ 5\. NAS & Replication • Configure NAS storage: o Unity and Isilon (SMB/NFS protocols) • Support: o Replication configuration and failover scenarios ________________________________________ 6\. OS & Virtualization Support • Configure storage on: o Windows, Linux, and VMware ESXi • Provide VMware support: o Datastore provisioning and expansion o Storage vMotion o VM storage-related troubleshooting ________________________________________ 7\. Monitoring & Performance Management • Monitor infrastructure using tools like Grafana • Track performance across: o Storage arrays (XIO, PowerMax, PowerStore, Unity, VPLEX) o SAN (Brocade ports) o NAS (Isilon) o OS (Linux/Windows) • Perform SAN and storage array log collection ________________________________________ 8\. Incident & Vendor Management • Provide L1/L2 incident and request resolution • Raise and manage tickets with: o Dell EMC, Pure Storage, IBM • Coordinate: o Hardware replacements o Vendor escalations ________________________________________ Required Skills & Experience Mandatory Skills • 5–8 years of experience in Storage, Backup, and SAN Support • Hands-on experience with: o NetBackup & Acronis (backup and restore operations) o Brocade SAN zoning (SANnav) o Dell EMC storage platforms (XIO, PowerMax, Unity – basic/intermediate level) • Strong knowledge of: o Linux & Windows systems o VMware storage management ________________________________________ Preferred Skills • Exposure to: o Data Domain o VPLEX, Pure Storage, IBM storage o NAS (Unity, Isilon) • Familiarity with monitoring tools (Grafana) • Basic scripting (Shell/Python) is an advantage ________________________________________ Certifications (Good to Have) • Dell EMC Storage Certifications • Veritas NetBackup Certification • VMware Certified Professional (VCP) • ITIL Foundation About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us. NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. 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