Server Support Engineer - REMOTE

We are looking for a Server Support Engineer (CGS Nexus), passionate about enterprise technologies and technical troubleshooting. In this role, you will provide remote support for server infrastructure incidents, working with international customers and enterprise environments based on Windows Server, Linux, and VMware. 

• Provide remote L1/L2 technical support via phone, email, and chat. 
• Troubleshoot hardware and software incidents in enterprise environments. 
• Investigate problems in Windows Server, Linux, and VMware environments. 
• Analyze system behavior, identify causes, and provide technical solutions. 
• Assist customers in server configuration, installation, and administration processes. 
• Manage and document incidents in ticketing systems.
• Collaborate with escalation teams for complex technical cases.

• Certifications such as CompTIA A+, Server+, or similar technical certifications.
• Prior experience supporting enterprise-level environments.

If you are eager to learn, enjoy collaborating with others, and are passionate about providing exceptional customer support, we encourage you to apply now and be a part of our team!

• 2–3 years of experience in Technical Support, Infrastructure Support, or IT Helpdesk roles, preferably within the healthcare industry.
• Basic knowledge of enterprise server architecture and hardware components.
• Knowledge of Windows Server administration, Linux environments, or VMware virtualization. 
• Experience with troubleshooting and incident management processes.
• Analytical thinking and good problem-solving skills. 
• Ability to work independently in a dynamic technical environment. 
• Knowledge of virtualization concepts relevant to healthcare technologies.