Senior Web Analytics & Customer Experience (CX) Consultant

NTT DATA is a team of more than 139,000 diverse professionals operating in more than 50 countries worldwide. Our sectors of activity include telecommunications, finance, industry, utilities, energy, public administration, and health.

Our mission? Offer technological solutions, business, strategy, development, and application maintenance while being a benchmark in consulting. Thanks to the collaboration between teams, the human quality of our people, and the fact that we do not conform to what is established, we always seek innovation that brings us closer to the future.

Our essence has led us to the forefront of technology, breaking paradigms and providing solutions that truly respond to each client's needs. Our talent has led us to be one of the top six technology companies in the world.

Because #Greattech, needs #GreatPeople, like you

NTT Data seeks high-achieving team players who quickly adapt to new challenges and entrepreneurial ventures. We are looking for a Senior Web Analytics & Customer Experience (CX) Consultant  to work fully onsite with our global client hybrid onsite in Miami, FL. 

• 6+ years of experience in Digital Analytics, Web Analytics, or CX Analytics
• Strong expertise with Google Analytics 4 (GA4) or similar.
• Experience analyzing customer journeys, digital funnels, user behavior, and conversion optimization
• Ability to define and monitor CX metrics and KPIs
• Strong analytical skills and experience translating data into actionable business insights
• Experience creating dashboards and executive reporting using Looker Studio, Power BI, Tableau, or similar BI tools
• Experience working with web analytics implementations, tagging strategies, and event tracking
• Ability to identify friction points and opportunities to improve digital customer experiences
• Ability to work closely with UX, Product, Marketing, and Business teams to translate insights into recommendations and optimization initiatives

• Experience in banking, financial services, or highly regulated industries
• Experience with Google Analytics or Adobe analytics, Google Tag Manager (GTM), Looker, Contentsquare, Hotjar, FullStory, or similar platforms
• Familiarity with conversion rate optimization (CRO) and experimentation programs
• Working knowledge of SQL for data analysis

Empowerment and rewards are the cornerstone of our career development model. We are a young, fast-growing company, with a highly innovative and entrepreneurial spirit, because of this professional experience and growth will be unmatched. Our talent and positive attitude allow us to transform our goals into achievements, and projects into realities.

NTT Data is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. NTT Data is an Equal Opportunity Employer Male/Female/Disabled/Veteran and a VEVRAA Federal Contractor.