Customer Success Lead

Numeral is transforming how taxes get done. Digital businesses are currently bogged down by a painful web of regulations across 47 states and 50+ countries. We’re eliminating this burden so teams can focus on their core mission.

We’re the largest and fastest growing AI-native tax solution. Started in 2023, Numeral has raised over $57M from Benchmark, Mayfield, Y Combinator, and others. We now serve over 2,500 paying customers and have more than tripled revenue every year in our history.

Numeral is hiring a Customer Success Lead to help build and scale the Customer Success function from the ground up. This will be one of the first dedicated Customer Success hires and a foundational leadership role within the broader Success & Support organization.

This leader will partner closely with the Head of Customer Success & Support to define how Numeral manages onboarding, adoption, retention, renewals, and customer health at scale. The role is highly strategic but also deeply hands-on, requiring someone comfortable building systems, working directly with customers, and operating in ambiguity.

You will help establish the operational foundation for Customer Success while acting as a trusted partner to customers and an internal voice of the customer across Product, Engineering, Operations, and GTM.

• Experience in Fintech, SaaS, financial infrastructure, tax, compliance, or finance workflows

• High-growth startup environments (Series A–C+)

• Exposure to both high-touch enterprise and scaled mid-market customer motions