~5mo ago

Customer Success Lead

Remotelead

OperationsOtherManagementCustomer Success Lead

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Quick Summary

Overview

Customer Success Lead (Latam - remote) Salary: 1500-2500 USD monthly Key Takeaways Seeking Latin America-based candidate (9-5 timezone) with CS exp + HR/recruitment background The role involves managing help desk (10-30 tickets/day), leading 3 VAs, using AI tool for responses Job…

Technical Tools

workdaycustomer-success

Seeking Latin America-based candidate (9-5 timezone) with CS exp + HR/recruitment background

The role involves managing help desk (10-30 tickets/day), leading 3 VAs, using AI tool for responses

Requirements

~1 min read

Latin America-based for timezone alignment (9-5 workday)
Kartra exp preferred, other LMS/help desk software (e.g., Zendesk) acceptable
HR/recruitment background highly valued due to company's focus
Must manage help desk (10-30 tickets/day), use AI tool for draft responses, customize for relevance
Lead team of 3 VAs, provide coaching on common questions
"Anti-fragile" personality: resilient, positive, able to handle client frustrations

Responsibilities

~1 min read

→Manage help desk, personally handle tickets initially
→Oversee 3 VAs, provide guidance and coaching
→Respond to client queries (e.g., LinkedIn profile reviews, salary negotiation advice)
→No direct client coaching, but manage email-based support system
→Understand common questions to effectively lead team