Associate Director, Endpoint Engineering

Crystal Building 40 StFull Timeexecutive

OtherAssociateIt Operations

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Overview

OverviewThe IT Infrastructure and Operations department at The New York Public Library (NYPL) is responsible for architecting, engineering,

Technical Tools

OtherAssociateIt Operations

Overview
The IT Infrastructure and Operations department at The New York Public Library (NYPL) is responsible for architecting, engineering, and transforming technical solutions delivering mission-critical services to Library staff and patrons. This role is central to the modernization of NYPL’s endpoint ecosystem, driving the strategic migration from legacy infrastructures, including Active Directory, Group Policy, and SCCM, to modern, cloud-native platforms like Microsoft Intune and Entra ID.

The Associate Director, Endpoint Engineering will oversee the client-facing technology products and services delivered to staff and patrons including, Modern Workplace, Desktop Engineering, and Solutions Engineering.This role is responsible for modernizing and operating NYPL’s staff and public facing endpoint environment, including Windows and macOS devices, and leading the transition to cloud-based device management.

Some expectations for this role are that within:

1 month, this person will:

Build working relationships with Product Managers, Cybersecurity, and peer IT leaders.
Gain a baseline understanding of the current endpoint environment (Windows, macOS, SCCM, Intune, Jamf).
Meet the team to understand strengths, gaps, and short-term priorities.

3 months, this person will:

Complete an assessment and define a phased roadmap for modern MDM-based management.
Assume ownership of assigned desktop and endpoint services, leading the Desktop and Solutions Engineering teams.
Begin driving operational improvements through automation.

6 months and beyond, this person will:

Lead execution of the MDM modernization roadmap.
Own the desktop and endpoint services portfolio, partnering with Product Management and Cybersecurity on roadmap prioritization.
Deliver measurable improvements in reliability, security, and operational efficiency.

Responsibilities

Lead the architecture, deployment, and operation of desktop and endpoint services across Windows and macOS environments
Provide strategic and operational leadership for the Client Technology Engineering team
Define endpoint standards for provisioning, patching, configuration, and security baselines, emphasizing automation
Drive an "automation-first" engineering culture by implementing advanced scripting (PowerShell) and leveraging AI-powered development tools to reduce technical debt and accelerate zero-touch provisioning
Lead the migration from legacy infrastructure (SCCM/GPO/AD) to modern, cloud-native device management (Intune/Entra ID)
Collaborate with IT Product Management to deliver roadmap initiatives that prioritize service stability and security
Oversee vendor relationships and product life-cycle management for endpoint technologies
Communicate status, risks, and architectural decisions to IT leadership and stakeholders
Perform other related duties as assigned