This is an on-site position

Overview
The IT Service Delivery team provides technology support for over 13K+ endpoints across 92 locations in the Bronx, Staten Island, and Manhattan for both patrons and staff. The team’s main responsibilities are installing and maintaining end-user technology, break/fix, asset management of computer & peripheral technology, customer service, client engagement, and working with other IT teams to solve technology issues.

Performs comprehensive maintenance: Handles troubleshooting, repairs, upgrades, and complex installations of computer systems and peripheral equipment throughout the library network.
Manages service requests: Monitors, maintains, and accurately documents all assigned service tickets and hardware inventory using the NYPL Technology ticket management system.
Facilitates problem resolution: Identifies and escalates complex technical issues to IT management when necessary to ensure timely solutions.
Supports IT initiatives: actively participates in and contributes to ongoing IT hardware and software upgrade projects.

Responsibilities

Provide exceptional customer service to our end-users
Communicate effectively with all end-users in order to keep them updated on all pending issues
Fulfill all responsibilities as a member of the Service Delivery team, including but not limited to providing technical support, installing new hardware/software, attending meetings, working on technology projects, following standard processes and procedures
Use sound judgment and time management skills to prioritize all assigned tasks
Occasionally perform installation or replacement of network equipment under the supervision of the Technology Infrastructure staff
Performs related duties as required

PC/LAN Support Technician Level I

Quick Summary

Location & Eligibility

Listing Details

Posting Health

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