Senior Forward Deployed Engineer

• Own the architecture and long-term health of our internal CRM platform (unified inbox, agent workflows, automation rules, refund/RMA flows, etc.)
• Lead debugging of complex, cross-system data and logic issues across CRM backend (NestJS) and database layers (MongoDB/PostgreSQL)
• Drive feature development and technical decisions for internal tooling requested by ops, support, and sales teams
• Design conversation/agent assignment logic, bulk data operations, and integration sync architecture (Shopify, third-party APIs)

• Own production infrastructure strategy on AWS (EC2, ALB, S3, Route53, IAM, VPC) and Linux environments (AlmaLinux/Ubuntu)
• Architect and maintain nginx reverse proxy configs, SSL/TLS certificate management at scale across multiple subdomains, and process management (PM2/systemd)
• Design networking architecture: firewalls, security groups, load balancer redirect logic, DNS strategy
• Lead database administration (PostgreSQL, MongoDB) — access control architecture, indexing strategy, connection pooling, security posture
• Own incident response end-to-end: lead root cause investigations, drive containment decisions, coordinate hardening and post-mortems
• Make infrastructure decisions with long-term maintainability and security in mind — not just the fastest fix

• Architect and build MCP servers and internal integrations enabling AI agents to securely interact with CRM, databases, and internal systems
• Set direction for the company's automation strategy — identify where AI-agent-driven workflows can eliminate manual ops work
• Build robust automation scripts and internal tools (Bash/Python/Node.js) and establish standards for how automation gets built and maintained
• Design internal APIs/webhooks connecting CRM, WMS/ERP, and third-party platforms (Shopify, ShipHero, etc.)

• Mentor junior/mid-level engineers on infrastructure, debugging methodology, and automation practices
• Partner directly with product, support, ops, and leadership to translate business pain points into technical roadmap
• Set documentation standards — both deep technical runbooks and plain-language guides for non-technical stakeholders
• Own Git/deployment workflow strategy: branching models, PR review standards, repo migrations, CI/CD direction
• Act as a technical escalation point during high-stakes incidents, including direct client/stakeholder communication when needed

• 4+ years building and maintaining backend systems (NestJS/Node.js preferred), with significant time in production SaaS environments
• Deep, hands-on experience with AWS (EC2, security groups, load balancers, IAM, S3) — you've architected, not just maintained
• Expert-level Linux server administration — you're the person others call when production breaks
• Strong networking expertise: DNS, TLS/SSL, reverse proxies, firewalls, load balancer routing, redirect chain debugging
• Deep database experience with PostgreSQL and/or MongoDB — schema design, indexing strategy, access control architecture, performance tuning
• Proven track record of automation/scripting at scale (Bash, Python, or Node.js) — you build systems, not one-off scripts
• Hands-on experience with MCP (Model Context Protocol) or building tools/integrations for AI agents — or strong, demonstrable ability to pick it up fast
• Experience owning or architecting CRM systems or similarly complex internal platforms
• History of leading incident response for production systems — not just participating
• Experience mentoring other engineers or setting technical standards for a team
• Comfortable owning problems across the full stack with zero hand-holding — you are the backend engineer, the DevOps engineer, and the automation engineer when the moment calls for it

• Experience with multi-tenant SaaS platforms (CRM, ERP, WMS)
• Shopify or e-commerce platform integration experience (OAuth, webhooks, GraphQL APIs)
• Experience with Redis/BullMQ for queue-based processing
• Experience with Claude/Anthropic API, LLM tool-calling, or agentic workflows
• Docker/Kubernetes experience, especially formalizing CI/CD for a company that hasn't had it before
• Prior forward-deployed, solutions engineering, or founding/early engineer experience at a startup

Culture

• We're founder-led and operate with speed, direct communication, and clear accountability
• We invest in tools and management practices that help colleagues do their best work
• Our products are used by customers globally
• AI is intentionally embedded in how we work, create, and scale
• Senior leaders are expected to create structure, make decisions, and stay close to execution

Growth & Development

• Competitive pay and meaningful opportunities for performance-based advancement
• Ownership of strategy, systems, execution, and team buildout within your function
• Opportunity to build and scale a meaningful part of the business across two consumer brands
• Scope and compensation growth tied to performance, role expansion, and measurable business impact

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, gender, marital status, national origin, genetics, disability, age, veteran status or other characteristics.