Donor Tech Lead

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.
 

Required - High School diploma or equivalent

Required - 5 years experience in a healthcare-related field

Preferred - Previous experience in a supervisory or leadership capacity
 
Certifications

Required - Basic Life Support (BLS) from the American Heart Association

Required - Current Driver's License in the state of practice. Must have an excellent driving record to operate company owned vehicles.

• Must have computer skills and dexterity required for data entry and retrieval of information.

• Effective verbal and written communication skills and the ability to present information clearly and professionally.

• Must be proficient with Windows-style applications, various software packages specific to role and keyboard.

• Strong interpersonal skills.

• Ability to effectively and professionally work with people from all backgrounds.

• Ability to work with and experience working with others plus the aptitude to be cross-trained in several disciplines, the ability to follow written/oral instructions and to follow established policies and procedures.

• Ability to and experience in decision making and delegating skills, also engaging employees while delivering service according to standards, take initiative for problem solving.

• Ability to work under stress and around normal conditions that exist at blood drives.

• Ability to provide leadership to employees within established customer service statistics and make improvement recommendations.

• Ability to have successes in achieving customer service excellence.

• Leadership skills and foster an environment of teamwork, professionalism, customer satisfaction, high performance, and mutual respect of others.

• Analytical skills necessary in order to perform calculations, operate donor collection equipment, computers and printers.

• Ability in and experience meeting deadlines, work independently, and set priorities.

• Ability to work flexible schedule, such as extended shifts.

• Ability to travel throughout and between facilities, and mobile locations.

• Maintains Clinical Competency (Donor Selection/Phlebotomy, Automated collections, Donor Care).
• Performs Team Leader Role.
• Manages Professional Accountability.
• Exhibits Time Management/Organizational Skills.
• Performs Regulatory Compliance/Safety.
• Maintains Excellent Customer Service.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Other related duties as required.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.

Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.

Ochsner Health endeavors to make our site accessible to all users.  If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.