Talent Ops Lead

As a Talent team, we deal with the highest volume of inbound people reaching out or coming into Octopus after our Customer Ops teams, so response time and care really matter.

Candidate love is one of the most important things we protect. Every interaction tells people who Octopus really is, whether they get the job or not. We want candidates to feel that love and care.

Candidates usually reach us in 4 main ways: They email our Talent inbox, They reach out on social media, They email PR, They reach out directly to leadership.

However they come in, our job is to make sure no candidate disappears into the void. Talent inbox, LinkedIn, social messages and escalations should be actively handled and followed up properly.

Champion candidate love by making sure candidates get fast, kind, clear and human responses throughout the hiring process. You’ll help keep candidate experience visible by tracking response times, ghosting, feedback themes, Lever CX, Glassdoor and escalation trends, making sure issues are resolved properly and learnings are shared so we keep getting better.

Talent Ops should track all of these trends very closely. You will help make sure candidate love is not just something we talk about, but something we measure and improve weekly. 

You will help make sure our tools make Talent faster, smarter and more human. That includes Lever, LinkedIn Recruiter, Notion, Slack, Metaview, Glassdoor, job boards, reporting dashboards and any other tools we use across Talent.

You will look at how these tools work together and where they could be simpler, clearer or more useful. Tools are not the strategy. If a tool does not improve speed, quality, insight or candidate love, we should challenge it. If a new tool could have a huge impact, we should test it.

Continue to report across all of our Talent tech stack, especially Lever and Lightdash.

You will help build and improve reporting that gives the Head of TA and business a clear view of what is happening, where things are blocked, and where we need to make better decisions. This includes things like, Candidate love and response times, Requisitions and headcount reporting, Lever CX and Glassdoor themes, Source quality (especially our 1.5 million candidates). 

The goal is not data theatre. The goal is useful insight that helps us make better hiring decisions, improve the experience and spot problems early! You will work closely with lots of different teams across octopus.

You will constantly look at how people experience our hiring process and where we can improve it. That means speaking to people including candidates, watching where things slow down, reviewing feedback daily/weekly, spotting trends and being curious about how the process actually feels in real life.

You’ll look at the end to end hiring workflow and help make it better. We want to use AI and tech in a way that helps recruiters spend more time with humans and less time wrestling with admin. AI should help us move faster and improve quality, but it should never make the candidate experience colder, less fair or less Octopus

Lever is our live candidate universe. It is not just an ATS. You will help make sure Lever is clean, useful and trusted. If the data is wrong, we need to fix the input, not just explain around it. Good Talent Ops means the team can trust what they see and act quickly. Lever is our core Talent system so we need to build reporting on how effectively Lever is helping us deliver against our needs.

This role is not just systems and dashboards. It is about helping the whole Talent team work better. You will work closely with our head of talent, recruiters, hiring managers, Talent leaders, Ops, Marketing, Finance and data teams to improve how hiring works across Octopus. You will help educate hiring managers on feedback quality, Lever use, candidate experience and simple hiring processes. You will help recruiters by removing friction, improving tools, creating clearer reporting and making the process easier to run well.