Client Services Manager

United Kingdom·LondonFull-timemid

OtherClient Services Manager

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Quick Summary

Key Responsibilities

Act as the primary point of contact for a portfolio of client accounts, building strong and trusted relationships. Lead client onboarding, campaign launches, and ongoing account management. Set up,

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OtherClient Services Manager

About Ogury

Ogury is a global adtech company powered by Persona Intelligence, its proprietary technology that enables brands and agencies to activate consistent persona-based strategies across channels and drive measurable brand outcomes.
Ogury enables marketers to scale audience strategies with consistency in a fragmented media landscape. By maintaining persona integrity, we help brands activate high-value audiences more efficiently, strengthen campaign performance, and unlock sustainable growth.

At Ogury, our vision unites us all. But we know that it takes people from all walks of life to come together and make it happen. We embrace and celebrate what makes us different, creating a unique and winning culture where everyone feels safe, has access to the same opportunities, and is excited about bringing their most authentic self to work. Everyday.

Together we’re changing the face of adtech with values that inspire excellence, standards that encourage a leadership mindset, and an inclusive workplace where Ogurians are engaged and know they belong.

Working at Ogury

At Ogury, we pledge to provide all our team members with an equitable voice across our company and community. We understand that to have Ogurians who are engaged, respected, and who feel proud to belong, means creating a safe space where everyone feels comfortable bringing their most authentic selves to work. Everyday.

The Client Services Manager is responsible for the day-to-day success of a defined portfolio of client accounts, combining strong client relationship management with hands-on campaign execution and performance optimization.

This role owns owns end-to -end campaign delivery, including client satisfaction and retention support while working with moderate autonomy. The Client Services Manager collaborates closely with Sales, Product, Engineering, and other internal teams to ensure campaigns are delivered effectively and clients achieve measurable value from the platform.

Responsibilities

~3 min read

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Act as the primary point of contact for a portfolio of client accounts, building strong and trusted relationships.
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Lead client onboarding, campaign launches, and ongoing account management.
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Set up, manage, and optimize Programmatic & Managed campaigns to deliver against agreed KPIs.
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Monitor campaign performance, pacing, and account health, proactively addressing risks and issues.
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Collaborate with Sales, Product, Engineering, and internal teams to support client retention and growth.
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Deliver client training, insights, and clear performance reporting, including post-campaign analysis and presentations.
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Identify opportunities for optimization, upsell, and expansion based on performance and client needs.

What you will bring to Ogury:

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You have at least 1-3 years experience managing client accounts in a client-facing, account management, or customer success role.
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Proven understanding of digital advertising, campaign management, or programmatic media (preferred).
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Experience with 3rd party ad servers such as, (DCM, Adform etc.), ad verification tools such as, (IAS, DV, MOAT) and/or SSPs and DSPs such as, (DV360, TTD, AdForm, Xandr etc.) is a plus
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Experience with tag management systems is a plus, such as, (GTM, Adobe etc.) is a plus
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Proven ability to manage multiple campaigns or accounts simultaneously in a fast-paced environment.
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Strong analytical and problem-solving skills with the ability to interpret campaign performance data.
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Excellent communication and relationship-building skills with both clients and internal stakeholders.
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High attention to detail and strong organizational skills.
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Ability to collaborate effectively across functions, coordinate with multiple teams, and build strong partnerships to deliver successful outcomes.

How Ogury supports you

At Ogury, we believe in taking care of our team members and providing a work environment that supports both professional growth and personal well-being.

While benefits may vary by location, here’s a glimpse of what you can typically expect when you join our team:

- A competitive compensation package

- Comprehensive benefits coverage

- Pension contributions

- Generous holiday and leave allowance, in addition to national holidays

- A strong focus on the well-being of our team members, with access to both physical and mental health resources
- Flexible Working Model: At Ogury, we believe in the power of presence to fuel innovation. Our hybrid approach is centered on two core in-office collaboration days to drive team synergy, plus one additional office day of your choosing to support personal balance. This 3-day baseline ensures strong connection and real-time problem-solving, while allowing for flexibility across the rest of the week.

- And more

We thank you in advance for your interest in Ogury!

#LI-HP1 #LI-Hybrid

Our Commitment

At Ogury, we are committed to fostering an inclusive workplace by providing equal employment opportunities to all. We will consider all qualified applicants without discrimination based on any characteristic protected by applicable laws.

We are committed to providing an accessible and inclusive candidate experience. If you require accommodations during the recruitment process, please contact us. In accordance with applicable laws, we will work with you to provide reasonable support and ensure a fair hiring process.

Please note that this position is for an existing vacancy and is open to all qualified candidates.