Director, Strategic Delivery

• →Pre-Sales Partnership: Partner closely with Sales, Services Sales, and GSI leads early in the sales cycle for high-value strategic deals to define clean delivery boundaries, joint investment parameters, and optimal SOW alignment.
• →SOW and Contract Design: Lead the structural review and delivery validation of complex Statement of Works (SOWs) and Change Orders (both customer-facing and delivery partner-facing), ensuring clear divisions of responsibility.
• →Capacity Forecasting: Monitor upcoming strategic pipeline deals to help services and partner alliances teams forecast necessary delivery capabilities and partner specializations.

• SteerCo Representation: Represent Okta on joint Customer-GSI Steering Committees, serving as a trusted advisor to C-level stakeholders and GSI executives to ensure delivery alignment, strategic velocity, and shared commitment.
• Portfolio Oversight: Provide delivery leadership, health tracking, and operational governance across multiple concurrent strategic enterprise implementations involving our core GSI partners.
• Risk & Escalation Management: Act as the central escalation point for delivery risks. Orchestrate and coordinate cross-functional Okta teams (Product, Engineering, Support, Customer Success) to unblock complex technical or relationship bottlenecks.
• Quality & Architecture Standards: Ensure partner-led delivery meets Okta’s strict technical design and architectural standards, auditing core deliverables such as deployment plans, change management strategies, and architecture diagrams.

• Methodology Codification: Design, document, and test scalable sales-to-delivery frameworks, risk-mitigation playbooks, and standard governance structures for GSI-delivered engagements.
• Enablement & Knowledge Transfer: Actively package, internalize, and transition newly created delivery processes, scoping templates, and methodologies to regional services, partner success, and delivery success teams to build global delivery capability.
• Partner Performance Management: Collaborate with the Okta Alliances team to maintain high performance standards among our primary GSIs, providing direct feedback on partner delivery performance and refining partner enablement assets.
• AI-Enabled Delivery Innovation: Champion the strategic integration of generative AI tools to accelerate delivery scoping, automate methodology documentation, and scale partner enablement and onboarding frameworks.

• Experience: 10–12+ years of professional experience in enterprise SaaS implementation, technical program management, or strategic IT consulting.
• GSI Joint-Delivery Expertise: Proven track record of successfully guiding large-scale, complex enterprise deployments in joint-delivery models with major GSIs (e.g., Accenture, Deloitte, PwC).
• Strategic Sales Alignment: Direct experience partnering with enterprise software sales and service sales teams to structure complex services deals, negotiate SOWs, and define joint delivery boundaries.
• Executive Presence & SteerCo Leadership: Exceptional communication, negotiation, and conflict-resolution skills, with a proven ability to confidently lead high-pressure steering committees and align C-level stakeholders.
• Process & Practice Architect: Demonstrated experience designing, documenting, and scaling repeatable PMO playbooks, delivery methodologies, and operational enablement assets.
• Influential IC Leadership: Masterful ability to lead, motivate, and orchestrate highly matrixed, senior cross-functional teams (including Product, Engineering, Customer Success, and external partners) without direct hierarchical authority.
• Domain Knowledge: Technical familiarity with Identity and Access Management (IAM), Cloud Security, or Enterprise SaaS architectures is highly desirable.

• Direct experience implementing AI tools or prompt-engineering models to automate professional services delivery or partner enablement processes.
• Knowledge of Okta & Auth0 product offerings.
• Experience scaling delivery methodologies from pilot phases to global regional offices.
• Relevant project management or business architecture methodologies (e.g., PMP, TOGAF).

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