Manager, Customer Experience Technology

• →Lead & Develop Talent: Hire, mentor, and retain exceptional talent; foster a culture of continuous learning, feedback, and high performance while managing a team of product analysts and engineers delivering high-quality GTM technology solutions.
• →Drive Project Delivery: Oversee end-to-end project execution, ensuring projects meet scope, budget, timeline, and quality objectives, while acting as a Delivery Manager on key medium to large initiatives from inception to completion.
• →Champion Agile Practices: Promote Agile best practices, ensure backlog health, and lead sprint planning in partnership with Product Managers and Delivery Leads.
• →Resource Management: Optimize team resources across projects, balancing innovation initiatives with ongoing operational needs (KTLO).
• →Partner with the Business: Build and nurture strong relationships with internal business partners to align technology solutions with business needs while identifying and mitigating project risks transparently with leadership.
• →Apply Domain Expertise: Leverage your Go-To-Market (Customer Support) domain knowledge to guide the team on delivery priorities and decisions.
• →Drive Operational Excellence: Continuously evaluate and enhance operational processes and tooling to drive efficiency and scalability across the organization.

• 3+ years of experience leading and managing teams of software engineers and analysts, with proven success leading Agile software delivery teams.
• Deep domain experience in Salesforce Service Cloud, Salesforce Experience Cloud, Salesforce Marketing Cloud, and Salesforce Communities.
• Strong background in IT application development across SaaS/PaaS platforms such as Salesforce, Workday, NetSuite, Anaplan, Xactly, and Boomi.
• Demonstrated ability to coach and develop technical talent to achieve both career and organizational goals.
• Strong understanding of key business value streams (Campaign to Opportunity, Opportunity to Order, Order to Cash, etc.).
• Exceptional communication, stakeholder management, and executive presentation skills.
• Bachelor's degree in Computer Science or a related technical field.

At Okta, leadership goes beyond management. Our Top 5 Core Leadership Competencies guide everything we do and align with our core values: love our customers, empower our people, never stop innovating, act with integrity, and maintain transparency. We expect our leaders to:

• Build Effective Teams: Foster strong teams that leverage diverse skills and perspectives to achieve common goals.
• Demonstrate Self-Awareness (EQ): Seek and act on feedback to continuously improve.
• Develop Talent: Invest in people’s growth to meet both personal and organizational objectives.
• Drive Results: Deliver high-quality outcomes consistently, even in challenging environments.
• Think Strategically: Anticipate future trends and craft breakthrough strategies.

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• Supporting Your Well-Being 
• Driving Social Impact 
• Developing Talent and Fostering Connection + Community

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.