SRE Operations Engineer

• →Executes operational work including updating/patching and maintaining the Engineering Service Desk queue
• →Responsible for ensuring team requests are triaged and/or actioned in a timely manner
• →Monitors Platform health and take steps to alleviate issues related to deployment and operations
• →Assist with capacity, performance and scalability testing where required
• →Escalation point for Platform issues from customer support teams
• →Execute runbooks and update processes as required
• →Interface with the SRE team to report core issues, required improvements and new feature requests

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• General platform infrastructure knowledge, including high availability / load balancing concepts, routers, firewalls
• and storage subsystems
• Sound understanding of protocols/technologies like HTTP, SSL, SSH and Kubernetes
• Familiarity with a variety of open source technologies and tools like MongoDB, NodeJS 
• Knowledge of terraform is good to have
• Familiarity with a cloud platforms like AWS and Azure is desired 
• Linux fundamentals and knowledge of tools like Datadog  are good to have 
• Experience with monitoring and troubleshooting techniques
• Ability to communicate clearly with a diverse range of stakeholders across multiple domains
• Multi tasking and time management skills

• 1+ years in a Cloud Operations role
• 1+ years in a production environment supporting large-scale, mission-critical applications
• Interest and/or an understanding of programming e.g. golang, shell scripting

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