Okx7h ago

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Product Manager, User Center

Singapore·Singaporemid

Product ManagementProduct Manager

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Quick Summary

Key Responsibilities

Own the product roadmap for user account identity (individual / institutional) and preference settings, and lead end-to-end account lifecycle management.

Requirements Summary

Continuously track account-related complaints and support tickets to identify and address friction points,

Technical Tools

Product ManagementProduct Manager

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

Responsibilities

~1 min read

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Account Identity & Lifecycle: Own the product roadmap for user account identity (individual / institutional) and preference settings, and lead end-to-end account lifecycle management.
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Login & Authentication: Drive the productization of the login system, covering standard login, third-party login, QR code login, and more, while also owning product design for OKX Wallet ↔ exchange account connection and third-party app OAuth authorization.
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Permissions & Account Architecture: Own the design and evolution of account hierarchy and permission systems, supporting the company's diverse business models.
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Business Growth Enablement: Partner with institutional, compliance, and risk teams to translate AUM, trading volume, and other growth targets into an account infrastructure roadmap; drive adoption of institutional capabilities such as RBAC and Custody in key regions; and turn institutional clients' customized requirements into standardized product capabilities.
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Experience & Efficiency Optimization: Continuously track account-related complaints and support tickets to identify and address friction points, while driving the AI transformation of the User Center product line and promoting the adoption of AI agents in day-to-day work.

5+ years of product management experience, including at least 2 years owning account systems / permission systems / compliance systems, or complex To B or To B+C hybrid platform products
Strong systems-architecture mindset, with the ability to independently translate business requirements into product solutions and engage in deep discussions with engineering teams
Strong business judgment and data sensitivity, able to drive product decisions and prioritization
Strong cross-team and cross-region collaboration and communication skills, able to engage internal teams, institutional clients, and regional compliance needs simultaneously
Skilled at working with AI
Fluent in both Chinese and English as working languages

Background in the cryptocurrency industry
Experience leading an account system architecture evolution or platform re-architecture from 0 to 1
Hands-on experience applying AI agents / AI productivity tools within product workflows

What We Offer

~1 min read

✓Competitive total compensation package

✓L&D programs and education subsidy for employees' growth and development

✓Various team building programs and company events

✓Wellness and meal allowances

✓Comprehensive healthcare schemes for employees and dependants

✓More that we love to tell you along the process!

Location & Eligibility

Where is the job

Singapore, Singapore

On-site at the office

Who can apply

Listing Details

Posted: July 13, 2026
First seen: July 13, 2026
Last seen: July 13, 2026

Posting Health

Days active: 0
Repost count: 0
Trust Level: 67%
Scored at: July 13, 2026

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Apply for this position

Okx

greenhouse

OKX is a global cryptocurrency exchange and Web3 technology company, offering trading, wallet services, and access to decentralized finance. Founded in 2017, it serves millions of users in over 100 countries.

Employees

5k+

Founded

2017

Domain

Jobs

External application · ~5 min on Okx's site

Please let Okx know you found this job on Jobera.