IT Support Administrator, Greece

The IT Support Administrator manages IT systems administration tasks alongside end-user support at Omilia, taking ownership of platform configurations, access management, and systems health monitoring. The role bridges IT support delivery with IT administration responsibilities, ensuring both end-user needs and back-end IT systems are maintained to a high standard.

• Owns assigned IT systems administration tasks including user account management, access provisioning, and SaaS platform configuration.
• Accountable for resolving IT support requests within SLA and maintaining accurate IT documentation.
• Responsible for systems health monitoring, patch compliance, and endpoint security within assigned scope.
• Contributes to IT process documentation and continuous improvement of IT operations workflows.

• →Administer identity and access management systems: user account creation, SSO configuration, and access reviews.
• →Manage SaaS application administration including Google Workspace, Microsoft 365, Okta, and collaboration tools.
• →Handle IT support escalations from Tier-1 and manage complex hardware/software troubleshooting.
• →Monitor IT systems health, apply patches, and ensure endpoint compliance with Omilia's security policies.
• →Manage IT asset lifecycle: procurement tracking, provisioning, maintenance, and disposal.
• →Design and maintain IT operations runbooks, onboarding/offboarding procedures, and knowledge base articles.
• →Support IT security audits and contribute to compliance evidence collection.
• →Collaborate with IT Support Engineers on escalated tickets and process improvement initiatives.

• 3–5 years of IT administration or systems administration experience.
• Strong knowledge of identity management platforms (Okta, Azure AD, Google Workspace).
• Experience with MDM/EMM solutions (Jamf, Intune) for enterprise device management.
• Proficiency in Windows and macOS administration; basic Linux skills are advantageous.
• Familiarity with IT security frameworks, endpoint protection, and patch management.
• Experience with IT service management (ITSM) tools and ITIL processes.
• Strong attention to detail in systems configuration and documentation.
• Good communication skills for both technical peers and end-user audiences.
• Organised and process-driven; able to manage multiple systems responsibilities concurrently.
• Proactive in identifying operational gaps and proposing improvements.
• Bachelor's degree in Information Technology, Computer Science, or a related field.

• ITIL Foundation, CompTIA Network+, or Microsoft/Google systems administration certifications.

- Contribute actively and effectively as an integrated team member.
- Act as an Omilia ambassador in all interactions.