Implementations Senior Specialist

Conshohockensenior

OtherImplementation SpecialistCustomer Success

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Quick Summary

Key Responsibilities

Oversee and execute multiple concurrent implementations for established Onbe clients by applying structured implementation methodologies, coordinating tasks according to internal processes,

Technical Tools

OtherImplementation SpecialistCustomer Success

Onbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for “on behalf.” Because that’s exactly how we work: on behalf of our clients, as their comprehensive payments partner. We transform the way payments are imagined — as an opportunity for innovation, a source of insight to customers, and a way to connect with partners around the globe!

Responsibilities

~1 min read

→Oversee and execute multiple concurrent implementations for established Onbe clients by applying structured implementation methodologies, coordinating tasks according to internal processes, configuration standards, and specific client requirements.
→Manages client and internal stakeholder expectations and translates client requirements and program characteristics to internal partners
→Coordinate implementation deliverables and clearly communicate to task owners and next steps with clients as needed and with internal departments including but not limited to Account Executives and Client Support
→Provides timely status reporting and leads status meetings that ensure clear messaging, outline deliverables, and supervise ownership & status of open issues
→Escalate barriers to implementation success, partnering closely with Client Support to action and resolve issues quickly.
→Configure and test internal systems to verify all program requirements have been fulfilled.
→Lead process improvement efforts and change management for low complexity, repeatable implementations for existing clients

Requirements

~3 min read

Bachelor’s degree
3+ years of experience in an implementation, or client-facing onboarding role using proven implementation or project management methodologies.
Basic understanding of best practices in project lifecycle methodology and project management principles.
Project Management tool/software experience (Smartsheet, MS Project, etc.), preferred
Excellent business writing and communication skills
Knowledge of Microsoft programs including Word, Excel, and PowerPoint
Familiarity with the payment industry ecosystem preferred but not required

The base salary range for this position is between $72,000 to $76,650 with eligibility for an annual bonus. The actual base salary offered depends on a variety of factors, including but not limited to the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, business needs, and market demand. Our competitive benefits includes medical, dental, vision, wellness, 401(k) matching, unlimited PTO, work from anywhere, generous parental leave, and more! Our job titles may span more than one career level. All candidates are encouraged to apply.

At Onbe, a diverse group of people, ideas, and perspectives are key to achieving phenomenal things. For over 25 years, our focus has remained on building a culture of openness and ingenuity, where employees come together to innovate and build disbursement solutions that make the lives of our clients and their consumers and workforces easier and better. Our definition of success includes celebrating differences and affirming belonging. To that end, we ask employees to come to Onbe as they are and contribute their diverse perspectives, identities, and experiences.

We believe that the recruiting phase is only the very beginning of diversity and inclusion. At Onbe, we’re constantly evolving the way we celebrate diversity every day and in everything we do. With several internal committees that are dedicated to mental and physical wellness, diversity, inclusion, and community outreach, we are committed to making a culture that is inclusive to all.

Onbe is proud to be an equal opportunity employer. We seek out ways to create a mindful workforce that embraces diversity and celebrates a culture of inclusion. We do not discriminate against employees or job applicants on the basis of race, color, ancestry, national origin, sex (including pregnancy), gender identity, sexual orientation, marital or family status, religion, age, disability, genetic information or military service. Our equal opportunity policy applies to all decisions of employment including hiring, placement, promotion or advancement, termination, layoff, recall, transfer, compensation, training and leaves of absence