Partner Support Agent

🌏 Manchester

💷 Discretionary Company Bonus Scheme  

⏰ Monday to Friday, with one weekend per month on a rota basis (Saturday 10:00–18:00 and Sunday 10:00–16:00)

We’re looking for a motivated and customer-focused Partner Support Agent to join our Partner Support team who work on a hybrid basis, and our office in Piccadilly Gardens being our base, but with 3-4 days remote per week. 

In this role, you’ll be a key point of contact for our dealers and brokers, helping to guide applications through the process, resolve queries, and ensure a smooth and efficient experience from start to finish.

This is a fast-paced and varied position, ideal for someone who enjoys building relationships, working collaboratively, and delivering excellent service.

• →Take ownership of applications from submission through to payout, ensuring all required documentation is complete and processed efficiently 
• →Act as a key contact for dealers and brokers, providing clear, timely updates on application progress, approvals, and declines 
• →Deliver excellent customer service by handling inbound queries via phone, email, and internal systems 
• →Support dealers and brokers throughout the application journey, resolving queries and overcoming challenges 
• →Identify and escalate application issues, working collaboratively with underwriting teams to drive positive outcomes 
• →Manage e-signature and proof of income requests, providing guidance to ensure a smooth customer experience 
• →Proactively monitor sales queues and inboxes, ensuring all actions are completed accurately and within service level agreements 
• →Work closely with Account Managers and internal teams to prioritise urgent deals, chase outstanding information, and ensure seamless deal progression or unwinds 

• Strong communication skills, both verbal and written
• A proactive, solutions-focused approach to problem-solving
• Excellent organisational skills with the ability to manage multiple tasks
• High attention to detail and accuracy
• A team player who enjoys working collaboratively
• A commitment to providing outstanding service to both internal and external stakeholders

• Participate in regular team meetings
• Attend company-wide meetings
• Complete ongoing and quarterly training to support your development

• ☎️ Preliminary Interview (30 mins) 
• 📹 Face to Face Interview (via Teams) – 1 hour
• 🏢 Final Round (via Teams) – 15-20 mins

Our values are our personal brand and lay the foundation of what we care about the most. They provide us with guidance, so we can work towards the same goals. They are our DNA and are kept at the forefront of our Oodler’s mind when making business decisions.   

• Embrace being human – empathy and diversity make us stronger.  
• Strive for awesome – it’s awesome when we do better every day.  
• Everyone’s a builder – we’re in this together and we win as a team.  
• Bravely honest – we’re honest with ourselves and everyone else.  
• Think customer – they’re at the heart of everything we do. 

To find out more about our culture and what happens at Oodle check out our LinkedIn and Instagram.  

Oodle is proud to be an inclusive workplace, and we recognise diversity of experience, thoughts and backgrounds leads to better customer outcomes and an environment where our colleagues can thrive. We have several DEI networks which are made up of our ‘Oodlers’ who strive to make positive impacts to our cultures. 

We’d love if you could submit your application online, but if you need an alternative method or need reasonable adjustments to take part in the interview process, please email careers@oodlefinance.com.

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