Lead Product Designer - Restaurant Product

This hybrid role requires working in the office two days per week.

With millions of diners, 70,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

OpenTable is an industry leader in hospitality, dedicated to helping restaurants worldwide manage capacity, improve operations, and increase revenue. We are seeking a Lead Product Designer to join our Front of House / Table Management System (TMS) team to drive design strategy and simplify complex workflows for a global user base. You will lead through craft and systems thinking, collaborating closely with product, engineering, and data partners to shape the future of our platform. By balancing user needs with business goals, you will ensure our tools empower restaurant partners to deliver outstanding diner experiences. 

• →Lead design for a significant parts of OpenTable’s TMS, managing the lifecycle from problem framing through delivery, designing for complex workflows while balancing usability, business goals, and technical constraints.
• →Partner with engineering, product, research, and data teams to efficiently bridge design intent with front-end implementation, preserving quality and accessibility across web and native platforms.
• →Using strong judgment and sharp skills to evolve the TMS experience by thoughtfully integrating AI workflows into both the product development process and the user experience.
• →Advocate for our restaurant operators by using research, data, and customer feedback to uncover design opportunities, shape product priorities and evaluate impact.

• Minimum of 5 years of professional experience in product design with a strong portfolio demonstrating expertise in designing and shipping digital products and platforms.
• Experience leading or significantly contributing to the design of complex digital products across multiple teams.
• Exceptional visual and interaction design skills with a focus on systems thinking and problem-solving.
• Experience shaping AI-powered products or workflows, utilizing AI as a core medium for problem-framing and prototyping while maintaining a strong perspective on human judgment, user control, accessibility, transparency, and trust.
• Experience designing B2B, operational, hospitality, or data-dense web platforms used by repeat professional users.

**When applying, please include your online portfolio link and password in the application. We are reviewing portfolios thoroughly as part of the selection process and we appreciate the opportunity to learn more about you and your work. Thank you!

• Background or demonstrated passion in the restaurant, hospitality, or dining industry.
• Experience building or evolving product experiences from early stage to maturity.
• Demonstrated ability to influence roadmaps and decision makers as a strategic communicator and collaborator with peers and senior leadership.
• Experience mentoring product designers and fostering inclusive, collaborative design system practices.

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

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