Onboarding Specialist (German Speaking)

As a German speaking Onboarding Specialist, you will drive the successful integration of our restaurant partners by managing the implementation process from initial sale to go-live. Utilizing a consultative approach, you will configure software solutions, coordinate logistics, and deliver tailored training to set each restaurant up for long-term success. You will collaborate within a global team to optimize the speed, volume, and quality of implementations in a hybrid work environment. By empowering restaurant staff with the right tools and knowledge, you will play a critical role in enhancing their operational efficiency and overall experience.

• →Guide restaurant partners through the comprehensive onboarding process, tailoring the system configuration to meet specific operational needs.
• →Deliver engaging training to key restaurant staff via remote tools, focusing on optimizing their daily operations using our software.
• →Manage a dynamic queue of restaurant implementations to reduce time-to-onboarding while ensuring high-quality setup and deployment.
• →Coordinate administrative functions for the global onboarding program, including scheduling, content collection, and software implementation logistics.
• →Collaborate cross-functionally with internal teams to proactively eliminate customer pain points and refine onboarding strategies.
• →Communicate implementation status, task progress, and feedback clearly to peers, stakeholders, and external partners to ensure seamless deployment.

• 1+ years of professional experience in a customer support, implementation, or hospitality role.
• Fluency in German both written and verbal (or Swiss German)
• Proven experience training and guiding non-technical customers on how to use software solutions.
• Strong foundational understanding of restaurant operations and workflows.
• Excellent organizational and time management skills with a demonstrated ability to drive multiple concurrent projects to completion.
• Effective remote communication skills, maintaining an engaging and professional presence for virtual training.

• Direct, hands-on professional experience working within a restaurant environment.
• Familiarity with cross-functional collaboration alongside Sales, Customer Success, or Billing teams.
• Experience refining or scaling onboarding programs and operational processes.
• Demonstrated ability to make sound, fact-based decisions independently within ambiguous situations.
• A degree or equivalent practical experience in a related field.

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need any reasonable adjustments during the application/interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

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