Specialist, Process Strategy & Control Reinforcement (R13980)

Oportun (Nasdaq: OPRT) is a mission-driven financial services company that puts its members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $21.3 billion in responsible and affordable credit, saved its members more than $2.5 billion in interest and fees, and helped its members set aside an average of more than $1,800 annually.

Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream. We celebrate and nurture our inclusive culture through our employee resource groups.

JOB OVERVIEW

This position will support the Process Strategy and Innovation Vox functions within the Process Strategy & Control Reinforcement team.  The role is responsible for evaluating and validating the implementation of company initiatives, program enhancements, and third-party vendor onboarding through rigorous root cause and financial analysis. As an Analyst, you will partner cross-functionally to assess process performance, identify gaps and risks, quantify financial impact, and ensure initiatives deliver expected outcomes.  

RESPONSIBILITIES:   

• Perform deep dive reviews to identify Company needs that beneficially impact the Company. 

• Create business cases that include CBAs, testing results, and recommendations to improve processes and produce cost benefits.   

• Lead discussions with supporting partners to provide the guidance and support needed to implement Company initiatives.  

• Develop insights and recommendations to drive initiatives that support data-driven decision-making, operational efficiency, and scalable process improvements. 

• Notify management of any significant business practices and compliance gaps.   

• Assist with other departmental and organizational projects as needed.  

• Control Exception Monitoring 

• Corrective Action Plans (CAPs)   

• Exams/Audits Liaison Validation Program

 REQUIREMENTS:   

• General knowledge of Office 360, including Outlook, Excel, Word, and PPT  

• Bilingual in reading, writing, and speaking English and Spanish  

• Strong verbal and written communication skills  

• Self-starter with the ability to work independently as well as collaboratively within a team environment  

• Adaptive to a fast-changing environment and have the drive to get things done 

• Flexible in prioritizing work, managing multiple tasks, and meeting deadlines 

• Working knowledge of key regulations, including but not limited to Reg B, Reg Z, Reg E, and other privacy-related laws, such as TCPA, FDCPA, and FCRA
• 1+ years combined regulatory compliance and/or legal experience in the consumer financial industry (marketing, originations, and servicing of consumer lending products)

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