Behavioral Health Coordinator

Optima Medical is an Arizona-based medical group consisting of 30 locations and over 130+ medical providers, who care for more than 200,000 patients statewide. Our mission is to improve the quality of life throughout Arizona by helping communities "Live Better, Live Longer" through personalized healthcare, with a focus on preventing the nation’s top leading causes of death. We go beyond primary care with a full spectrum of services including cardiovascular health services, behavioral health, allergy testing and immunotherapy, in-house lab testing, imaging, chronic disease management, and other specialty health services. We aspire to aid the growth of our company by welcoming the most qualified and deserving candidates aboard. Optima is currently seeking a Behavioral Health Coordinator to join our team!

Behavioral Health Care Coordinators (BHCCs) play a vital role in supporting members with behavioral health needs through care coordination, case management, member engagement, and resource navigation. BHCCs work closely with members, providers, community resources, and internal care teams to help ensure members receive timely access to appropriate services and support.

The primary responsibilities of a BHCC include conducting outreach, identifying member needs, coordinating care across providers and services, assisting with referrals, supporting treatment plan adherence, and helping members overcome barriers to care. BHCCs also provide education, encouragement, and ongoing support to promote member engagement and positive health outcomes.

• →Conduct patient outreach, engagement, and follow-up.
• →Assess patient needs and identify barriers to care.
• →Coordinate services between patients, providers, and community resources.
• →Develop and monitor individualized care plans.
• →Facilitate referrals and support appointment and treatment adherence.
• →Support transitions of care, including hospital admissions and discharges.
• →Maintain timely, accurate, and compliant documentation.
• →Collaborate with interdisciplinary teams to improve patient outcomes.
• →Escalate clinical, safety, or crisis concerns to appropriate licensed staff.
• →Provide education and connect patients to behavioral health, medical, and social support resources.
• →Utilize evidence-based interventions such as active listening, motivational interviewing (MI), behavioral activation, grounding techniques, coping skills reinforcement, safety planning, and problem-solving strategies to support patients experiencing crisis, anxiety, depression, or other behavioral health challenges.

• Master's Degree in any field; or
• Bachelor's Degree in Psychology, Social Work, Human Services, Public Health, Behavioral Health, or a related field; or
• Bachelor's Degree in any field with at least one (1) year of relevant experience in behavioral health, healthcare, care coordination, case management, or human services; or
• High School Diploma/GED with four (4) or more years of relevant experience in behavioral health, healthcare, care coordination, case management, or human services.

• Experience in behavioral health, care coordination, case management, healthcare, or a related human services setting.
• Knowledge of behavioral health conditions, community resources, and social determinants of health.
• Ability to work effectively as part of a multidisciplinary team.
• Strong communication, engagement, and relationship-building skills.
• Ability to maintain professional boundaries, confidentiality, and ethical standards.
• Strong organizational, documentation, and time-management skills.
• Proficiency in electronic health records (EHRs) and care management platforms.
• Ability to utilize evidence-based engagement techniques such as motivational interviewing, active listening, behavioral activation, grounding techniques, safety planning, and problem-solving strategies.
• Commitment to ongoing professional growth and development.

• Experience working with Medicaid, Medicare, or managed care populations.
• BHT certification (if applicable).
• Bilingual or multilingual capabilities.
• Experience supporting individuals with behavioral health, substance use, or complex care needs.