Systems Analyst

THE ROLE

You’re not satisfied with vague requirements. You ask the follow-up question, map the workflow, and make sure the delivery team has exactly what they need before a line of code is written. When documentation doesn’t exist, you create it. When system behaviour is unclear, you dig until it isn’t.

Optiom’s Execution Office is building out the analytical capability that sits between our business operations and technical delivery teams. As we manage a growing application landscape — multiple platforms, legacy integrations, evolving business processes — the demand for clear system documentation, accurate requirements, and current-state analysis has become a strategic priority.

The Systems Analyst works closely alongside the Technical Integrations Manager to analyze applications, workflows, and cross-system dependencies, and partners with the Delivery Operations Analyst to ensure work items are complete, accurate, and ready for execution. This is a role for someone who is analytically rigorous, naturally curious, and most effective when they’ve fully understood a problem before recommending how to solve it.

YOU BRING

• 3+ years of experience in systems analysis, business systems analysis, or application support analysis in a business or technology environment.
• Demonstrated ability to document requirements, workflows, process maps, and system behaviour in a way that is clear, complete, and usable by both technical and non-technical stakeholders.
• Experience reverse engineering existing system logic, configurations, and business rules where formal documentation is absent or incomplete — and an appetite for that kind of work.
• Experience working across multiple applications and cross-functional teams to analyze impacts, clarify issues, and support delivery.
• Hands-on experience with work management tools such as Jira, Azure DevOps, ServiceNow, or a comparable platform.
• Strong analytical thinking: you identify root causes, distinguish symptoms from sources, and ask productive follow-up questions before drawing conclusions.
• Clear written communication in both technical and plain-language contexts — your documentation works for engineers and business leads alike.

BONUS POINTS FOR

• Experience supporting software integrations, interface mapping, or cross-system workflow analysis in multi-application environments.
• Background in insurance, financial services, or another regulated or process-driven environment.
• Familiarity with agile or hybrid delivery environments and iterative requirements development practices.
• Process mapping proficiency using tools such as Visio, Lucidchart, or a comparable diagramming platform.
• IIBA certification or equivalent (CBAP, ECBA, or similar professional designation in business analysis).
• Experience with data analysis, functional specification work, or impact assessment in support of reporting, integration, or enhancement delivery.

WHO WE ARE

Optiom Inc. is a specialty insurance Managing General Agency (MGA) and a wholly owned subsidiary of Aviva Canada — one of the country’s largest and most trusted insurers. We deliver specialty vehicle replacement insurance products through a national network of over 330 dealerships and 900 broker offices, with more than 600,000 policies sold across Canada. Our team operates with the entrepreneurial energy of a growing specialty MGA, backed by the financial strength, governance standards, and institutional credibility of Aviva. We are three brands, three provinces, and one goal: protecting Canadians at the point of vehicle ownership.

COMPENSATION

• Base Salary: $75,000 – $90,000
• Performance Bonus: Eligible to participate in the short term incentive program
• Benefits: Comprehensive medical, dental, and vision coverage; Employee Assistance Program (EAP).
• Vacation: 3 weeks to start, increasing with tenure.

A FEW THINGS TO KNOW

• AI-Assisted Screening: Optiom uses AI tools to assist with initial application screening as part of our hiring process. All final hiring decisions are made by Optiom’s human HR and hiring team.
• Pay Transparency: Compensation range is disclosed in this posting in compliance with applicable provincial pay transparency legislation (BC Pay Transparency Act; Ontario Working for Workers Act).
• Accommodation: Optiom is committed to an inclusive recruitment process. If you require accommodation at any stage, please contact HR at the email in this posting.

HOW TO APPLY

Apply directly through this posting. Shortlisted candidates will be contacted by David Dial, VP HR, with next steps. We thank all applicants for their interest — only those selected for further consideration will be contacted.