Director of Customer Success

We are searching for a Director of Customer Success to work directly with our Fortune 500 customers; including leading retailers, parcel/logistics providers, and eCommerce operators. OSARO is entering a critical phase of growth focused on scaling customer success, deepening enterprise relationships, and expanding multi-site deployments.

As a Director of Customer Success, you will act as primary point of contact with and trusted advisor to our customers.  You will help us build and maintain a strong end-to-end customer success process from initial on boarding through expansion and renewal.  This is a highly visible, cross-functiaonal leadership role requiring a unique blend of technical acumen, operational leadership, and customer-facing strategy. You will also assume responsibility for technical support, ensuring strong alignment between customer needs, system performance, and internal engineering and operations teams.

At OSARO we develop solutions to endow industrial robots with the level of autonomy needed to perform an unprecedented variety of complex pick and place tasks leveraging sophisticated robot control and neural network-based perception algorithms. We value candidates who are passionate about what they build, feel a strong sense of ownership over their work, and love being continually challenged.  You are someone who cares deeply about your team so you are both direct and believe in doing what you say.