Product Manager, Money Platform - New York, NY

In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches.

As Product Manager for the Money Platform team, you’ll own the financial "source of truth" for Otter. You will build the infrastructure that handles every dollar from the moment a diner pays until it hits an operator’s bank account. You will:

• →Architect money movement: Lead the strategy for our core payment and payout rails, ensuring high reliability across complex, multi-entity transactions and global processor integrations
• →Scale the revenue engine: Own the Billing and Invoicing platforms, building a flexible "Product Catalog" and automated billing flows that ensure we collect payments while maintaining transparency for our partners
• →Automate financial integrity: Build the "connective tissue" between our product and accounting, developing automated Financial Reconciliation and 1099 Tax tools that eliminate manual ops and ensure high accuracy
• →Modernize processor onboarding: Design seamless onboarding workflows for new payment processors, reducing the friction for operators to start accepting payments and accelerating their time-to-value
• →Defend the platform: Lead Fraud and Risk initiatives, deploying smart detection layers that protect Otter’s bottom line without introducing friction for legitimate customers
• →Partner with "Money" Stakeholders: Act as the technical bridge between Engineering, Finance, and Customer Success to build "Embedded Finance" features that turn payments from a utility into a competitive advantage.

• 3+ years of product management experience, with a deep focus on Fintech, Payments, or complex Billing/ERP systems
• Deep technical fluency in payment APIs, ledger systems, reconciliation logic, and the nuances of global payment processing
• Operational mindset: You don’t just build features; you build systems that reduce manual overhead and scale through automation
• Proven scale: Experience shipping platform services that support thousands of merchants and handle high-volume transaction data without breaking
• Data & logic driven: High proficiency in SQL and a strong grasp of ledger-based accounting logic; you’re comfortable diving into database schemas to troubleshoot a reconciliation gap
• Exceptional stakeholder management skills; you can translate technical architectural needs to the CFO and financial requirements to the Engineering team with equal ease

This role is based in our New York office. We believe the best ideas and fastest progress happen when we’re together, so this is an in-office role five days a week.

The base salary range for this role is $195,000 - 246,000 per year.

Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.

Base salary is just one part of your total rewards package. You may also be eligible for equity awards and an annual performance-based bonus.

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