Clinical Operations Manager (Charlotte, NC)

Oula is seeking a Clinical Operations Manager to lead the daily execution and long-term growth of our new Charlotte maternity clinic. This is a frontline leadership role for a hands-on operator who thrives on full operational ownership. You will be the primary steward of the clinic’s success, navigating the complexities of a fast-growing practice with high autonomy. From coaching your team through sensitive patient interactions to optimizing workflows, you ensure the clinic runs like a well-oiled machine.

• Strategic Problem-Solving: Serve as the primary point of contact for the Charlotte clinic. Diagnose operational challenges and implement solutions independently, ensuring seamless continuity of care.
• Process Architecture: Build, refine, and scale clinic workflows (e.g., patient check-in, inventory management, team file organization) to meet the needs of a growing practice.
• Scheduling Ownership: Manage clinician schedules, on-call rotations, and monthly calendars, understanding that precision in scheduling directly impacts provider morale and patient safety.
• Facility & Compliance: Maintain a safe, welcoming, and high-functioning clinic environment. Oversee vendor relationships and ensure all local and state healthcare regulations and licensing requirements are met.

• Frontline Management: Hire, onboard, and manage a dedicated team of clinic staff, modeling professionalism, empathy, and accountability.
• Developing Talent: Coach teammates in real time on service excellence and workplace norms, fostering a culture of continuous growth.
• Interpersonal Bridge: Serve as the connective link between midwives, OBs, and care navigators, ensuring the collaborative care model is consistently delivered.

• Service Excellence: Bring a hospitality-driven approach to patient interactions, ensuring requests are handled promptly and with care.
• External Liaison: Manage communication with partnering hospitals in the Charlotte area to align care between providers and patients.

• High Agency: You proactively identify opportunities and solve problems without waiting for instructions.
• EQ + Analytical Rigor: You navigate sensitive team dynamics while leveraging data to track and improve clinic KPIs.
• Resilient & Adaptive: You thrive in a dynamic environment and embrace the “beautiful chaos” of a growing clinic.
• Player-Coach: You lead from the front, ready to jump in wherever needed to support the team or patients.

• 2+ years of Direct People Management: Experience hiring, leading, and motivating a team is essential.
• 5+ years of Operational Experience: Backgrounds in healthcare, hospitality, or high-service environments are preferred.
• Clinical Literacy: While OB expertise is not required, prior experience in a healthcare or clinical setting is strongly preferred.