Senior Hardware Operations Program Manager

We’re seeking a talented Senior Hardware Operations Program Manager to join our NPI Supply Chain team and help us deliver the best in class HW products to our members.

The position requires the ability to work effectively with our supply chain team, engineering, and other cross-functional teams, as well as contract manufacturers and suppliers. This position  requires exceptional communication skills, strong analytical and problem solving skills, as well as the ability to understand and combine large amounts of information and arrange them to clear, actionable, tasks and drive them to completion in a dynamic environment with competing or changing priorities.

This is a US Hybrid role, candidates must be based in the San Francisco Bay area and be able to come into the office 3 days per week.

• →Drive Supply Chain readiness for our Hardware products and ensure program delivery on schedule, scale, cost, and quality.
• →Partner closely with Engineering, Design, Supply Chain, and Product Management teams to meet deadlines and drive product readiness.
• →Create, develop, and manage relationships with our Contract Manufacturers and various suppliers.
• →Drive for excellence - keep internal and external teams focused on the needed tasks and goals - exhibit ownership, sense of urgency and world class execution.
• →Lead post-ramp validations for product and process changes.
• →Identify and manage improvements around the supply chain in cost, quality, efficiency and output.
• →Identify, manage and mitigate risks for both internal and external teams - drive to resolution with high quality decision making.
• →Always think about what’s next - Proactively address issues and obstacles that impact program deliverables.
• →Foster a collaborative and productive working environment with open communication to all stakeholders, superior teamwork is a must.
• →Provide regular program status updates to senior management.
• →Build strong relationships to ensure alignment between design intent, supplier capabilities, and project deliverables.
• →Support internal teams with timely and actionable feedback on manufacturing feasibility and supplier selection.
• →Create and maintain comprehensive program documentation - keep all workstreams within the supply chain on track and moving towards a common goal.
• →Drive efficiency through systems both internally and externally with our CMs and vendors.

• 7+ years of experience working in a Hardware Operations Program Manager, Technical Program Manager or a similar role.  
• 7+ years of experience in delivering hardware products to customers in complex environments at large scale.
• Experience leading programs in all stages of the product lifecycle.
• Experience working with all Hardware engineering disciplines: Electrical, Mechanical, Industrial Design as well as Supply chain disciplines such as: Sourcing, Manufacturing, Quality, Logistics, Supply and Demand Planning.
• Ability to travel internationally and domestically 30% of the time.
• Superb interpersonal and communication skills, with the ability to collaborate and influence effectively across different workstreams to drive absolute excellence.
• Passion for excellence coupled with the endless drive to learn and inspire the teams to deliver and drive continuous improvements.
• Comfortable speaking with all audiences and the ability to adapt complex challenges into tangible solutions.