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Evidentid12h ago
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Operations Program Manager - Insurance Specialty
Operations Program ManagerProject & Program Management
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Quick Summary
Overview
The world’s largest organizations rely on Evident to help them protect their business and brand from third-party risk. Our game-changing technology - which enables the secure exchange of risk data like proof of insurance, identity, business registration, and other information - helps our customers…
Key Responsibilities
· Responsible for the quality and efficiency of a team of insurance certificate verification specialists · Conduct ongoing training for insurance verification specialists · Create and maintain training and user guide articles on processes and…
Technical Tools
project-management
The world’s largest organizations rely on Evident to help them protect their business and brand from third-party risk. Our game-changing technology - which enables the secure exchange of risk data like proof of insurance, identity, business registration, and other information - helps our customers verify that their partners have all of the required credentials to do business.
In today’s new remote-first, ever-changing regulatory environment, our secure, privacy-first enterprise platform, accessible via web portal or API, provides a highly scalable and configurable solution to manage communications, storage, decisioning, and ongoing monitoring of credentials.
Evident is a VC-backed technology startup, headquartered in Atlanta, GA. Learn more at evidentid.com.
Evident ID is hiring an Insurance Program Manager to join our Operations Team. This is a hybrid role working from the Atlanta office 3 days a week.
Responsibilities
· Responsible for the quality and efficiency of a team of insurance certificate verification specialists
· Conduct ongoing training for insurance verification specialists
· Create and maintain training and user guide articles on processes and procedures
· Work closely with product and engineering team to improve the insurance verification software and identify opportunities for new features
· Translate insurance requirements into product offerings and recognize gaps
· Be a driving force for product enhancements and efficiencies
· Work with a strong sense of urgency to meet and exceed daily customer and internal escalation inquires
· Participate in various company initiatives and projects as requested
· Build and maintain strong internal relationships with different departments within the company (we are a team!)
· Support the vision and values of the company through role modeling and encouraging desired behaviors (actions speak louder than words)
If you have the following you might be a good fit!
· 2+ years of experience within Commercial Insurance lines of coverage (U.S. commercial lines are a must, any international experience is a plus)
· Product Management or Project Management experience highly encouraged
· Strong understanding on how to read and interpret Certificates of Insurance
· Experience training and coaching a team of operational specialists to be the best and do their best
· Experience working with customers to understand their needs or help address questions or issues
· Experience in insurtech or procurement technology is a plus
· Enjoy working in a collaborative environment
· Open to feedback
· Comfortable conducting analysis and pulling together regular metrics
· Have a can-do attitude even when you may not know the answer but you will figure it out
· Mutli-tasker extraordinaire
· Open to change on a regular basis (every day is different!)
· Strong written and verbal communication skills
· Not afraid to ask questions
· Skilled at organizing and prioritizing tasks
We are not looking for:
· Someone to sit on the sidelines
· Likes to work independently
· Enjoys doing the same work everyday
· Closed minded
Location & Eligibility
Where is the job
Atlanta, United States
Hybrid — some on-site time required
Who can apply
US
Listing Details
- Posted
- May 9, 2026
- First seen
- May 9, 2026
- Last seen
- May 9, 2026
Posting Health
- Days active
- 0
- Repost count
- 0
- Trust Level
- 62%
- Scored at
- May 9, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
External application · ~5 min on Evidentid's site
Please let Evidentid know you found this job on Jobera.
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Operations Program Manager - Insurance Specialty