Senior Partner Success Manager

We have offices in San Francisco, San Diego, and Los Angeles for those who prefer hybrid or office settings. Oura employees in other major cities, including Boston and New York, occasionally gather informally at local co-working locations.

You’ll work cross-functionally with SW Partnerships, HW Partnerships, Product, Marketing, RevOps, Project Management, and market leaders to support the health, performance, and growth of Oura’s ecosystem partnerships after signature.

Own partner relationships post-signature

• →Take handoff from partnership leads once deals are signed and manage partners through onboarding, launch, ongoing performance management, renewal, and select expansion opportunities.
• →Serve as a primary day-to-day point of contact for assigned partners across operations, performance, and collaboration.
• →Build strong, trusted relationships with partner stakeholders and help ensure a smooth experience across the partner lifecycle.
• →Manage Tier 1 partnerships autonomously – see around the corner on partner issues, growth opportunities and what’s next.
  
  

Drive partner performance and execution

• →Work closely with Rev Ops to monitor partner performance against defined KPIs such as attach rate, engagement, revenue, partner satisfaction, and operational health.
• →Support recurring business reviews with partners and internal stakeholders by surfacing insights, risks, and recommended actions.
• →Identify issues early, coordinate cross-functional resolution, and help execute recovery plans where performance is off track.
  
  

Improve partner processes and operating rhythms

• →Help implement and refine repeatable playbooks for onboarding, launch readiness, in-life support, and QBR/MBR cadences.
• →Contribute to partner tiering, governance models, and support structures that align service levels to partner needs.
• →Partner with RevOps and Operations to improve reporting, tooling, and workflow efficiency.
• →Manage longtail/affiliate partnerships
  
  

Be the voice of partners internally

• →Gather partner feedback and translate it into clear themes and actionable recommendations for Product, Engineering, Marketing, Data, and Operations teams.
• →Share market and partner insights that help internal teams understand where friction exists and where opportunities for improvement or growth are emerging.
• →Advocate for partner needs while balancing Oura’s business priorities and member experience.
• →Run the internal business development for complex deals, bringing  the right stakeholders together to build and/or develop new systems to scale with deals.
  
  

Support operational excellence and compliance

• →Partner with Legal, Security, Clinical/Regulatory, Support, and Operations teams to help ensure live partnerships operate within agreed guardrails and service expectations.
• →Manage escalations with a high bar for responsiveness, communication, and resolution.
• →Help maintain strong internal coordination across launches, reporting, support, and ongoing partner needs.
  
  

We’d love to have you on the team if you have

• →6–8+ years of experience in Partner Success, Customer Success, Account Management, Strategic Partnerships, or related operational roles in health tech, SaaS, platforms, or similar industries.
• →Experience managing post-sales or post-signature relationships for complex, cross-functional partnerships or enterprise accounts.
• →Strong analytical skills and comfort working with data to monitor performance, identify trends, and inform recommendations.
• →Experience running business reviews, managing partner escalations, and coordinating across internal teams to drive outcomes.
• →Strong communication skills with the ability to synthesize complexity into clear, actionable updates for partners and internal stakeholders.
• →A proactive, organized, and solutions-oriented approach, with comfort operating in evolving environments.
• →High integrity around privacy, security, and member trust.
• →Familiarity with AI tools and workflow automation to improve team productivity and partner enablement.
• →A passion for helping people make health a daily practice.
  
  

Nice to have

• →Background in wearables, healthcare, pharma, diagnostics, or other regulated environments.
• →Experience supporting D2C, B2B, or B2B2C partnerships.
• →Familiarity with CRM and workflow tools such as HubSpot, as well as AI tools such as OpenAI, Claude, Gemini, or similar platforms.

Logistics & culture

• →Location: Remote (ET preferred), periodic travel (~20%) to key partners and company off-sites.
• →We value builders who combine high ownership with low ego, move fast, and sweat the details.