Non-Mainly Manager # SCM – Vehicle, Cab & Chassis

Job Title: Spare Parts Manager – Supply Chain

Function: SCM – Aftermarket / Customer Service
Experience: 5–10 Years
Qualification: BE / B.Tech

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Role Purpose

Ensure high service level for spare parts by driving order fulfilment, reducing Back Orders (BO) and VOR cases, and improving fill rate through strong planning, supplier alignment, and a customer-oriented supply chain approach.

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Key Responsibilities

Order Fulfilment & Service
• Manage spare parts supply based on order types (stock, emergency, VOR)
• Ensure timely fulfilment to meet dealer and customer requirements
• Drive reduction of BO and VOR through proactive actions

Cross-Functional Alignment
• Work closely with Spare Parts / Aftermarket team on demand priorities
• Coordinate with Planning, Procurement, and Logistics for material readiness

Inventory Planning & MRP Governance
• Plan inventory using FMS inputs, MRP logic, and consumption trends
• Define and maintain system MRP parameters based on FMS categories (fast / medium / slow)
• Optimize reorder levels, safety stock, and lot sizes
• Continuously improve MRP effectiveness and planning accuracy

KPI & Performance Management
• Track and drive:
• Fill Rate
• BO Reduction
• VOR Fulfilment
• Supplier OTIF
• Establish structured review mechanism with internal teams and suppliers

Supplier & Capacity Management
• Align supplier capacity with spare parts demand
• Drive performance improvement and shortage recovery actions
• Work with suppliers to ensure priority for service parts and VOR requirements

Data & Planning
• Perform hands-on data analysis for demand trends, shortages, and performance gaps
• Build forward capacity outlook for future demand readiness

Process Improvement & Customer Orientation
• Drive continuous improvement in spare parts steering process (planning, allocation, prioritization)
• Develop and implement standard processes for BO/VOR management and escalation
• Work with suppliers to build a customer-centric approach, ensuring responsiveness to field requirements
• Strengthen end-to-end visibility and faster decision-making through data and governance

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Key Skills
• Strong knowledge of spare parts / aftermarket supply chain
• Hands-on experience in MRP parameter setting & inventory planning
• Strong analytical skills (Excel / Power BI preferred)
• Problem-solving mindset with focus on continuous improvement
• Effective stakeholder & supplier management

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Success Measures
• Improved Fill Rate (%)
• Reduction in BO & VOR cases
• Enhanced supplier responsiveness & OTIF
• Optimized inventory levels & planning effectiveness

BE/BTech