Customer Success Manager (Day shift)

Lithuania·VilniusFull Timemid

Customer Success ManagerCustomer

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Quick Summary

Overview

We’re a team of 500+ professionals who develop cutting-edge web data gathering solutions for thousands of the world’s best known businesses, including Fortune 500 companies.

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Customer Success ManagerCustomer

We’re a team of 500+ professionals who develop cutting-edge web data gathering solutions for thousands of the world’s best known businesses, including Fortune 500 companies.

What’s in store for you:

Plenty of career opportunities — and we’ll help you seize them with internal/external learning resources and knowledge sharing events. To make your professional growth journey smooth, you’ll have a supportive team around you, as well as access to mental and physical well-being resources.

Join a small, motivated team where your work directly shapes how we grow. As a Customer Success Manager, you'll be one of the first points of contact for our customers - helping them get the most out of Webshare while feeding valuable insights back to our product and engineering teams.

You'll work closely with our Customer Success Team Lead and have a direct line to product. In a team this size, your ideas don't get lost, they get built. If you're looking for a role where you can genuinely shape processes and make an impact, we'd love to hear from you.

Be one of the first points of contact for our customers, both existing and potential, who have any questions or feedback;

Help in identifying and reporting any bugs to the appropriate team;

Share customer suggestions with the Product Team to help shape what we build;

Improve our FAQs and support macros to make self-service even better;

Train and refine our AI chatbot to handle more queries accurately;

Propose automation ideas and workflow improvements;

Monitor and respond to Trustpilot reviews.

Day shift 09:00 to 18:00 EET.

Fluent in English and Lithuanian;

Previous customer support experience;

Strong communication skills;

Comfortable adapting to change and handling pressure;