Service Director

United States·Land Rover North Scottsdale-Az183 - PhoenixNormalexecutive

OtherDirector

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Quick Summary

Key Responsibilities

Ensure our customers have a world-class experience at every step along their ownership. Excellence: Provide an unparalleled level of expertise,

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OtherDirector

Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
Proudly named to Glassdoor's Best Places to Work
Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings and retirement plan with company match.
Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.
Values-driven culture built on integrity, professionalism, excellence, and teamwork.

Genuine interest in providing an exceptional customer experience.
Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
Excellent communication, interpersonal and organizational skills.
Strong work-ethic with the ability to work in a fast-paced, results-driven environment.

Commitment: Ensure our customers have a world-class experience at every step along their ownership.
Excellence: Provide an unparalleled level of expertise, run an efficient service department focusing on customer satisfaction while ensuring profitability.
Proven management leadership, with successful experience in automotive retail management.
Leadership: Ensure service and parts teams are motivated and trained, set goals based on individual skill levels, and maintain a positive environment to promote employee morale.

If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review and a drug screen. Be a part of the best customer experience team in the automotive industry... apply with us today!

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

Competencies

Ability to effectively hire and train personnel required to meet departmental and organizational goals
Ability to manage, including disciplining and terminating, to meet departmental and organizational goals
Ability to effectively lead a team to achieve departmental and organizational goals
Ability to demonstrate proper techniques for repairs in accordance with generally accepted standards and company policy
Ability to understand, keep abreast of, and comply with federal, state, and local regulations that affect body shop operations including but not limited to hazardous waste disposal, emergency response and OSHA Right-to-Know
Computer proficiency
Good communication skills with the ability to communicate via face-to-face, phone, or by other means of communication
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to process data and organize it for management analysis
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs
Ability to calculate figures and amounts such as discounts, interest, and commissions
Ability to understand and follow work rules and procedures
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to apply common sense understanding to carry out detailed, but uninvolved, written or oral instructions
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
Ability to interact well with others and be a positive influence on morale of department, dealership, and organization

Supervisory Responsibility

Yes

Work Environment/Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Medium - Will lift over 35 pounds at a time and/or frequent lifting or carrying of objects weighing up to or over 20 pounds.
This position will require the employee to be standing for prolonged periods of time and occasionally may involve long periods of sitting.
This position requires the ability to push, pull, climb, stoop, kneel, reach, grasp, and walk on a regular basis.
This position requires the ability to hear and to talk.
This position requires the ability to perform repetitive motion (doing the same activity over and over throughout the day).
This position is primarily located in an office environment, with heating and air conditioning available.

Position Type/Expected Hours of Work
Works evenings, weekends, and holidays as required.

Required Education and Experience
High school diploma or the equivalent and five years of related experience or equivalent combination of education and experience. Minimum of 3-5 years of service experience.

Preferred Education and Experience
Associate's degree (A.A.) or equivalent; and five to seven-year related experience and/or training; or equivalent combination of education and experience.