F&B Guest Ambassador / Hostess

Manage day-to-day reservations and coordinate seating plans to ensure optimal guest flow and guest satisfaction at La Piscina.

Handle all guest inquiries, confirmations, and special requests professionally across phone, email, and reservation platforms.

Monitor guest arrival patterns and proactively communicate with service and hostess teams for smooth coordination.

Maintain and update detailed guest profiles, recording preferences, allergies, special occasions, and feedback.

Use guest insights to personalize the experience and surprise and delight returning or VIP guests.

Welcome guests warmly upon arrival and maintain an attentive presence throughout their visit.

Handle guest feedback and resolve any concerns efficiently to ensure guest satisfaction and retention.

Liaise closely with the F&B management, culinary team, hostess desk, and pool staff to ensure smooth operations and consistent service delivery.

Support internal communication around large bookings, special events, or high-profile visits.

Assist in promoting ongoing events, activations, and offers at La Piscina by engaging with guests and encouraging return visits.

Collaborate with the marketing and events team to support VIP setups, influencer visits, or media activations.

Ensure accurate records of reservations, guest data, and follow-ups, while adhering to GDPR and internal confidentiality protocols.

Maintain an organized and professional front-of-house station that reflects the luxury standards of Palazzo Versace.