Spa Head Therapist

We are seeking a passionate and experienced Spa Head Therapist to join our luxury hospitality team. The successful candidate will be responsible for overseeing the day-to-day operations of the treatment areas, ensuring the highest standards of guest service, professionalism, hygiene, and therapist performance.

This role requires a hands-on leader with strong technical expertise, excellent guest engagement skills, and the ability to motivate and develop a high-performing spa team within a luxury environment.

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  Supervise and support the daily operations of the spa treatment areas

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  Deliver spa treatments to the highest luxury hospitality standards

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  Train, coach, and continuously develop therapists in treatments, product knowledge, and customer service

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  Maintain exceptional cleanliness, hygiene, and presentation standards throughout the spa

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  Monitor treatment and retail sales performance and support the achievement of departmental targets

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  Coordinate therapist schedules and rosters according to operational requirements

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  Manage stock inventory and retail products in line with company procedures

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  Liaise with suppliers regarding products, training, promotions, and retail displays

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  Assist in recruitment, trade testing, and onboarding of therapists

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  Conduct regular therapist performance evaluations and coaching sessions

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  Handle guest feedback and complaints professionally and efficiently

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  Collaborate closely with Front Office and Concierge teams to enhance guest experience and increase spa capture rate