Student Success Specialist

• Engages with students to identify academic and personal challenges impacting success. Refers students to the appropriate campus resources and follows up on outcomes.
• Maintains and ensures accurate records of program participation and student interactions.
• Coordinates the activities of two or more staff. Assists in scheduling and administrative requirements. This may include student workers, part-time, full-time, temporary, and volunteers.
• Assists with student panels, co-sponsored events, student success workshops, and other programs focused on increasing student retention and completion.
• Liaises with college personnel for the development of marketing content for the department.
• Collects, organizes, and presents retention and completion data. Prepares required reports for various internal and external requests.
• Provides information to the public, students, and staff regarding programs and services of a department, campus, or College.
• Collaborates among departments, functions or groups, within and outside the College. Communicates information through various methods to appropriate personnel and others.
• Performs other job-related duties as assigned.

Education and Experience:

• Associate’s degree
• Some related experience

Knowledge of:

• Microsoft Office Professional or similar application

Skilled in:                

• Attention to detail while maintaining effective time and task management
• Managing and resolving conflict in a positive manner
• Analyzing relevant information to solve problems

Ability to:

• Effectively communicate verbally and in writing on a regular basis with internal and external customers, build relationships, manage customer expectations and take responsibility for a high level of service
• Work both independently and in a team environment to complete projects and tasks
• Organize and prioritize multiple competing priorities

Licenses, Registration, Certifications, or Special Requirements:

• Regular physical attendance required
• Valid Florida driver’s license
• Requires travel between campus locations

• Reach and grasp objects - Hourly
• Push or pull objects - Hourly
• Use of video display terminal - Hourly
• Interaction with general public - Hourly
• Use of manual dexterity and fine motor skills - Daily
• Identify and distinguish colors and shades of color - Daily
• Communicate information verbally - Hourly
• Communicate information in writing - Hourly
• Receive and understand information through oral and written communication - Hourly
• Proofread and check documents for accuracy - Hourly
• Work a fluctuating work schedule - Occasionally
• Operate a motor vehicle - Occasionally

This job description is intended to be generic in nature and describe the essential functions of the job.  It is not an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities, and overtime eligibility may vary based on the specific tasks assigned to the position.

Certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, receive preference and priority. Certain service members may be eligible to receive waivers for postsecondary educational requirements, in the employment by the state and its political subdivisions and are encouraged to apply for the positions being filled.

The minimum base pay for this position starts at $19.52 hourly; however, the offer may vary based on the candidate’s education and experience.

This position is open until filled. First initial review October 6, 2026.