Incident Analysis and Community Engagement Associate

Pano AI seeks an Associate - Community Outreach and Incident Analysis to review and curate smoke incident alerts issued by Pano Intelligence Center for relevance to Pano’s utility customers. You will also manage the relationships, including outreach and onboarding, with community end-users such as fire authorities and disaster management agencies. In this role, you will be high touch in communication and support with our direct and indirect customers both pre- and post-deployment.

We are looking for an excellent communicator with a high energy and process driven mindset. who is able to provide a superior customer experience. This is an ideal job for someone with prior Wildland Fire Dispatcher experience or with a background in the broader disaster management community (current or ex-fire fighter, emergency manager etc), who is passionate about public safety and wants to get in the business of climate resiliency.

Following years of increasingly catastrophic climate disasters, we’re now in the midst of one of the greatest paradigm changes in the past century with the entire disaster preparedness space being re-imagined and restructured. This critical role within Pano’s customer success and community outreach team will help empower and accelerate this change. You will help support utility customers’ incident situational awareness and manage Pano’s “ground game” via installing a network of engaged end-users who respond to alerts from Pano stations.

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• This is a remote position. We are hiring two Associates, with one position requiring residence within the U.S. Central or Eastern Time Zone; the second may be based anywhere in the U.S.

• • Ability to work a shift-based schedule with flexibility to support operations across all continental U.S. time zones, within reason and potentially on a semi-recurring basis. Must also be available to work weekends and holidays on a recurring basis.

  • Ability to travel approximately 10%–20, including travel to areas supporting active wildfire response to assist with the deployment and operation of Pano AI mobile equipment.

   

  Final compensation for regular full-time employees is determined by a variety of factors, including job-related qualifications, education, experience, skills, knowledge, and geographic location. In addition to base salary, regular full-time roles are eligible for equity. Benefits are tailored to local market standards and statutory requirements in the employee's country of employment, and may include health coverage, retirement or pension contributions, and paid time off. Specific benefit details will be shared during the interview process.