Customer Success Manager

We are seeking a Customer Success Manager who will take ownership of client relationships and ensure their long-term success and satisfaction. The ideal candidate will be fluent in English and will play a key role in onboarding, training, and supporting our clients throughout their journey with Parent™. You will act as the main point of contact for assigned accounts, ensuring smooth adoption, proactive engagement, and ongoing value realization.

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  Serve as the primary point of contact for assigned client accounts, managing relationships in both English and French.

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  Lead onboarding and training sessions for new clients, ensuring they are fully equipped to use the Parent™ system effectively.

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  Drive customer success and satisfaction by proactively engaging with clients to ensure their goals are met.

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  Monitor account health, usage, and engagement to identify opportunities for improvement and growth.

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  Provide chat support to assist clients with quick inquiries and ensure timely resolutions.

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  Address client inquiries and coordinate with internal teams (technical, product, and support) to resolve any issues promptly.

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  Maintain accurate and up-to-date account information in the CRM.

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  Partner with cross-functional teams to share feedback, resolve client issues, test and open support tickets, and follow up with the development team to ensure timely resolution and an enhanced client experience.

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  Support renewal and retention efforts by maintaining strong, trust-based relationships with clients.