Senior Specialist - Commercial Apps

The Senior Specialist is responsible for managing, supporting, enhancing, and optimizing critical commercial applications including platforms such as JDE and Legacy Parkland Applications to ensure they effectively support key business functions across Finance and Canada Operations. This role works closely with subject matter experts and Business Leadership to gather, analyze, and translate complex business requirements into scalable system solutions. The Senior Specialist contributes to the success of multiple commercial operations by ensuring application reliability, driving enhancements, and aligning technology capabilities with evolving business needs. They will also participate in complex cross‑functional initiatives and may function as a Project Manager for select efforts when dedicated PM resources are not available.

• →Serve as Functional Owner for key commercial applications such as JDE including their configuration, performance, optimization, and ongoing support.
• →Engage and collaborate with business stakeholders to understand, document, and validate complex business requirements and translate them into clear technical and functional specifications.
• →Prioritize and evaluate business requests, recommend appropriate technical solutions, and coordinate delivery with internal IT teams, vendors, and business partners.
• → Actively contribute throughout the full Software Development Life Cycle (SDLC) and participate in Change Approval Board processes to ensure high‑quality solution delivery.
• → Analyze, translate, and simplify complex business processes into scalable, sustainable system enhancements aligned with commercial business strategies.
• →Participate in strategic planning exercises with the manager and help execute initiatives that support broader Commercial and IT roadmaps.
• →Lead the investigation and resolution of escalated, complex production issues, ensuring minimal business disruption and continuous system reliability.
• →Function as the primary IT liaison for internal teams and external vendors related to assigned commercial applications, ensuring alignment and consistency in technical and business communications.
• →Exercise active ownership of major responsibilities, navigating issues and providing senior‑level problem‑solving and decision‑making.
• →Produce detailed timelines and effort estimates to support planning, resource allocation, and prioritization activities.
• →Perform project management duties, including planning, monitoring, and controlling for select cross‑functional initiatives or when dedicated PM resources are not available.
• →Develop and maintain strong relationships with key vendors and implementation partners to support application enhancements, upgrades, and broader IT initiatives.

• Post secondary education in Computer Science, Information Systems, Engineering, Business Analysis, or related discipline; an equivalent combination of education and experience will also be considered.

• 5–7 years of experience in Business Systems Analysis, Application Support, or a similar technical-functional role supporting enterprise or commercial applications.
• Experience working with or supporting commercial applications/platforms such as JDE is an asset.
• Strong understanding and hands-on experience with the Software Development Life Cycle (SDLC), including requirements gathering, solution design, testing, and release/change management.
• Demonstrated experience working across multiple business areas—such as Finance and Canada Operations —and translating complex business needs into actionable technical requirements.
• Experience with project management and change management methodologies; formal training or certification is an asset.
• ITIL Foundation certification (v3.0 or higher) preferred.
• Superior analytical and problem solving skills, with the ability to diagnose and resolve complex system issues.
• Strong technical writing capabilities, including producing functional requirements, process documentation, and solution specifications.
• Excellent communication skills for both technical and non technical audiences, with the ability to influence, negotiate, and build alignment across teams.
• Ability to manage competing priorities, operate with minimal supervision, and take ownership of major responsibilities in a fast paced environment.

Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required? Someone who sees the bigger picture? You sound brilliant to work with!

We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.

We are an equal opportunity employer and encourage applications from all qualified individuals. Our ability to work as one team across Canada, the United States, and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another’s unique contributions.

We respect the diverse cultures, traditions, and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities.

Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time.

Final candidates will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing.