Client Solutions Manager

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges.

• Build and maintain a healthy services pipeline in partnership with enterprise sales teams, ensuring services opportunities move in tandem with software sales cycles
• Lead commercial conversations for all PS engagements - from initial scoping through commercial close
• Maintain rigorous forecast hygiene; own your number and call it accurately
• Coach internal stakeholders on PS sales motion, deal structure, and timeline expectations

• Run structured and AI-powered discovery to surface customer motivations, desired business outcomes, and platform integration requirements - across channels including voice, chat, and digital messaging
• Translate discovery into compelling services proposals that quantify value: expected containment improvement, time-to-value, effort, and risk
• Write Statements of Work (SOWs) that are precisely scoped, commercially sound, and set delivery teams up for execution - covering phasing, milestones, RACI, and change control
• Navigate complex enterprise legal and procurement processes with confidence - MSAs, DPAs, security reviews, and multi-stakeholder approval chains

• Build trusted relationships with CX, IT, and Operations leaders at enterprise accounts - positioning Parloa as a long-term transformation partner, not a point solution vendor
• Lead executive business reviews and steering committee sessions that connect delivery progress to customer KPIs
• Ensure seamless knowledge transfer from pre-sales into Parloa's PRISM delivery methodology - protecting continuity and execution quality from Day 1 of the engagement
• Own CSAT outcomes; proactively surface risks before they become escalations

• Engage Parloa's partner ecosystem as an extension of the delivery team - coordinating with SIs, technology partners, and resellers to ensure every engagement has the right capabilities behind it
• Collaborate with the Partner Delivery Success team to continuously develop partner capabilities, share field learnings, and raise the bar for what great partner-led delivery looks like

• Develop deep command of Parloa's PRISM delivery methodology and contribute closed-loop feedback from the field to continuously refine it
• Build repeatable assets: proposal templates, scope frameworks, pricing models, success stories, and enablement content that raise the bar for the whole PS practice
• Contribute to Parloa's external point of view on enterprise AI adoption, conversational AI ROI, and CX transformation - through thought leadership, events, and customer-facing content

• A well-forecasted services pipeline that consistently converts alongside software - with services seen as a competitive differentiator, not an afterthought
• Customers call you before they need you - because you've built the relationship and earned the trust
• SOWs are watertight: clearly scoped, commercially clean, and delivered as promised
• Every engagement closes with strong CSAT and a documented path to expansion - upsell, new use case, or geographic rollout

• 5+ years selling or scoping professional services - within an AI-native or enterprise software company, strategic consulting firm, or large-scale systems integrator
• Proven track record writing SOWs and navigating enterprise procurement: MSAs, DPAs, multi-stakeholder legal review, and commercial negotiations
• Comfortable building relationships at the C-suite and VP level and being recognized as a trusted advisor, not just a vendor contact
• Commercially sharp: you understand services margin, attach rates, and how delivery quality drives software expansion
• Fluent in enterprise software deployment patterns; you know what a phased rollout looks like, what makes an integration complex, and how to scope accordingly
• Strong communicator in writing and in the room; able to move between technical detail and executive narrative without losing either audience
• Self-directed and energized by ambiguity; you build the playbook while running the plays
• Comfortable operating in a fast-moving, high-growth environment where priorities shift and you're expected to adapt without losing momentum
• Willing to travel up to 50%

• Experience with conversational AI, contact center technology, CCaaS platforms (Genesys, NICE, Avaya, Five9, Amazon Connect), or CX transformation programs
• Familiarity with agentic AI concepts: orchestration, LLMs, prompt engineering, tool use, intent classification, and how these translate into enterprise deployments
• Experience with enterprise platforms that commonly integrate into AI-powered CX stacks: Salesforce Service Cloud, SAP, ServiceNow, Workday, Microsoft Dynamics
• Project or program management background; PMP, Scrum, or SAFe certification a plus
• Track record of directly driving software expansion as a result of PS delivery outcomes
• Prior experience in a scale-up environment; you know how to operate with fewer resources and more surface area than feels comfortable

Talent Acquisition → Hiring Manager → Technical Case Study & Stakeholder Interview(s) → Bar Raiser

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

Compensation for this role is structured as On-Target Earnings (OTE), consisting of a base salary and performance-based variable component, in addition to an equity package.