Lead/Principal Procurement Manager

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

Join us in redefining customer experience through Agentic AI - and make sure our commercial foundation scales just as fast as we do. As our Lead/Principal Procurement Manager, you will build and lead a modern, business-enabling procurement function that balances commercial rigor with operational speed. You’ll own our global procurement strategy across direct and indirect spend, establish scalable processes, and drive value through smart negotiations, strategic supplier partnerships, and disciplined spend management, without becoming a bottleneck to innovation.

• Own and execute Parloa’s global procurement strategy across all direct and indirect spend categories.
• Lead high-impact commercial negotiations, structuring and closing strategic supplier agreements across SaaS, technology, infrastructure, and professional services with market-leading vendors.
• Design, implement, and continuously improve end-to-end procurement processes (Source-to-Contract and alignment with Procure-to-Pay), ensuring clarity, speed, and compliance.
• Own and continuously optimize our Procure-to-Pay (P2P) platform, driving adoption, data accuracy, automation, and seamless integration with Finance workflows.
• Build upon and scale existing governance structures, policies, and approval frameworks strengthening commercial rigor while maintaining operational agility.
• Drive strong stakeholder alignment on procurement workflows, standards, and decision rights, ensuring early involvement and smooth collaboration across Finance, Legal, IT, Security, and Business teams.
• Create full spend transparency through reporting, analytics, and forecasting, identifying optimization and consolidation opportunities.
• Develop and manage a high-performing supplier portfolio, including structured performance management and risk oversight.
• Lay the foundation for a scalable procurement organization, including systems, templates, playbooks, and team development.

• 5-10+ years of experience in procurement, strategic sourcing, or commercial roles - ideally within SaaS, technology, or high-growth environments.
• Proven track record managing both direct and indirect spend in complex, international organizations including RFx processes and bid evaluations.
• Strong commercial instinct with extensive negotiation experience across enterprise-level contracts.
• Hands-on experience owning and optimizing P2P systems, including driving adoption and process automation.
• Experience evolving procurement governance models and embedding clear processes in fast-scaling organizations.
• Ability to drive cross-functional stakeholder alignment and integrate procurement early in business decision-making cycles.
• Strong financial and analytical acumen with a data-driven approach to spend optimization.
• Clear enabling mindset: you combine structure and governance with pragmatism and business speed.
• Excellent communication and influencing skills across senior stakeholders.
• High ownership, strong prioritization skills, and the ability to operate independently in fast-scaling environments.

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