Head of Client Success (Creator Marketing)

Passionfroot is the leading platform where modern tech brands scale creator-led growth — and where top creators manage and monetize brand partnerships.

We work with companies like Replit, Figma, and Framer (and the next wave of unicorns) to run high-impact B2B creator programs across LinkedIn, YouTube, Instagram, X, newsletters, and more.

We’re an early-stage, fast-growing startup — and this is a chance to step into a high-impact leadership role shaping how creator marketing is delivered at scale.

We’re hiring a Client Success Lead to oversee our highest-value client engagements and lead a team of Campaign Managers delivering large-scale, agency-style creator marketing programs.

You’ll own both client outcomes and team performance — acting as a senior client partner, a team leader, and a strategic operator when needed.

This is a hands-on leadership role: you’ll guide strategy and execution while stepping in directly on high-priority campaigns when needed.

Lead Client Relationships & Growth

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  Act as the senior point of contact for our key accounts (interfacing with CMO, Head of Growth, Influencer Marketing Leads)

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  Own client success, retention, and expansion across our managed accounts

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  Lead strategic planning, campaign reviews, and performance conversations with clients, in partnership with the campaign manager

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  Position Passionfroot as a long-term growth partner, not just the campaign executors

• Lead, mentor, and develop a team of 5-6 Campaign Managers

• Set the standard for campaign quality, team communication, and execution

• Create systems and processes that improve the scalability of creator marketing campaigns on Passionfroot

• Oversee end-to-end execution of high-budget creator campaigns (2M+ in ad spend per month, across 6-8 accounts)

• Guide clients on strategy: creator selection, campaign structure, and creative direction

• Ensure campaigns align with broader GTM and revenue goals

• Jump into execution when needed for priority clients or complex programs

Own Reporting & Performance

• Establish and own a weekly reporting cadence across all key accounts

• Translate campaign data into clear, executive-level insights and narratives appropriate for a CMO

• Continuously improve how we measure and communicate ROI

• Identify opportunities to optimize, upsell, and expand campaign budgets

Shape Product & GTM

• Act as a senior voice between clients and product

• Identify patterns, gaps, and opportunities to improve the platform

• Use AI to test solutions to those problems, refine those AI solutions, then provide recommendations back to product team to embed these solutions into the product.

• Contribute to how Passionfroot scales its managed services and GTM motion

This role is ideal if you come from:

• An agency background (Account Director, Group Account Director, Client Partner), or

• A director-level in-house role (Marketing, Growth, Influencer/Creator Marketing)

You likely:

• Have 6–10+ years of experience in marketing, client success, or agency services

• Have deep experience running or overseeing creator/influencer marketing campaigns

• Have managed large budgets and complex, multi-stakeholder campaigns

• Have experience leading and developing high-performing teams

• Are comfortable operating at both a strategic and executional level when needed

• Communicate confidently and succinctly with senior stakeholders and executives

• Are highly organized and thrive in a fast-paced, ever-changing environment

• You’ve managed 6 or 7-figure monthly campaign budgets

• You’ve worked with B2B, SaaS, or Startups

• You’ve used Passionfroot or similar creator marketing platforms

• You’re excited about building the future of creator-led GTM in B2B

• Clients see Passionfroot as a critical growth partner

• Campaigns consistently deliver strong performance and clear ROI

• Your team is high-performing, accountable, and growing

• Reporting is sharp, insightful, and tied to business outcomes

• You unlock expansion opportunities across existing accounts