Partner Quality Spec I

The Partner Quality Specialists will work with internal and external Partners on the review of marketing material to ensure compliance with all Pathward, Network, and Regulatory guidelines and supports successful program implementations and maintenance

• →Reviews and approves marketing materials against work papers to ensure quality and adherence to Pathward, Network, and Regulatory guidelines.
• →Participates on the Partner relationship team. Establishes and maintains strong relationships with Partners through regular communication via phone, email, and meetings.
• →Collaborates with internal teams, including legal, compliance, and network operations, to address client needs and deliver solutions.
• →Facilitates, drives, and completes department specific program implementation tasks.
• →Completes submissions of programs to payment networks for their review and approval.
• →Trains Partners on and monitors their use of the marketing submission portal.
• →Manages the self approval process for assigned Partners by training them on the process, encouraging utilization, and ensuring Partners are meeting and maintaining qualification levels.
• →Maintains a thorough understanding of assigned Partners and their programs.
• →Builds relationships with internal and external stakeholders.
• →Conducts periodic reviews of Partners compliance to guidelines and rules and completes reports of the findings.
• →Remediates applicable Compliance Review findings.
• →Meets and maintains all Service Level Agreements as defined by department criteria.
• →Meets and maintains acceptable Quality Review scores as defined by department criteria.
• →Participates in enterprise projects relating to existing Partner assignments.
• →Other duties as assigned

• →High School Diploma or equivalent.
• →Typically requires less than one year of related experience.
• →Strong understanding of regulatory compliance principles and practices.
• →Attention to detail and ability to work with a high degree of accuracy.
• →Effective communication and interpersonal skills.
• →Ability to work collaboratively in a team environment.
• →Proficiency in Microsoft office Suite and other relevant software applications.

The responsibilities listed above are not all inclusive and may be changed at any time.

Salary range:  $17.25 hourly – $28 hourly

Our commitment to inclusion is woven into our DNA. We believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve. 

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, transgender status, pregnancy, national origin, age (age 40 and over), disability, genetic information, marital status, hair texture or hairstyle, ancestry, service in the uniformed services, protected veteran status, status as a victim of domestic violence or any other class protected by federal, state and local laws.

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