Pattern
Pattern5mo ago

IT Support Technician

IndiaPuneFull-time (Salary)mid
OtherIT & AdministrationIt Support Technician
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Quick Summary

Overview

Job Title: IT Support Technician I Pattern is a fast-growing eCommerce data and growth company headquartered in the UtahSilicon Slopes tech hub, with offices across India, Europe, China, and Canada.

Technical Tools
OtherIT & AdministrationIt Support Technician
Job Title: IT Support Technician I

Pattern is a fast-growing eCommerce data and growth company headquartered in the UtahSilicon Slopes tech hub, with offices across India, Europe, China, and Canada. We empower top consumer brands like Nestle and Skullcandy to thrive in the digital marketplace. We’re seeking a skilled and proactive IT Support Technician II to join our Pune, India office. If you’re passionate about technology, excel in fast-paced environments, and enjoy creative problem-solving, you’ll find your place at Pattern!
  • Provide Tier I technical support by responding to help desk requests via tickets, email, and phone, ensuring timely resolution of escalated issues.
  • Troubleshoot and resolve complex hardware, software, and network issues, providing guidance to L1 support team members as needed.
  • Diagnose and troubleshoot basic networking issues, including IP addressing, DNS, DHCP, VPN, and Wi-Fi connectivity.
  • Manage remote desktop support through tools like TeamViewer and Remote Desktop Protocol (RDP).
  • Onboard and offboard employees, ensuring systems access is configured properly and security policies are followed.
  • Ensure endpoint security through access controls, monitoring, and remediation tools.
  • Maintain detailed IT documentation, adhering to SLA policies for ticket resolution and quality assurance.
  • Collaborate with IT team members to continually improve support processes and enhance user experience.
  • Assist in managing IT asset inventory, including procurement, deployment, and lifecycle management.
  • Support video conferencing equipment and office technology (meeting rooms, printers, digital signage).2-5 years of help desk or IT support experience, preferably in a fast-paced or enterprise environment.
  • Proficiency with Windows and MacOS systems, including troubleshooting, software installations, and updates.
  • Familiarity with Google Workspace administration (Gmail, Drive, Meet, etc.) and troubleshooting.
  • Basic networking skills, including knowledge of IP addressing, DNS, DHCP, VPNs, firewalls, and Wi-Fi troubleshooting.
  • Experience with identity providers like Okta (user provisioning, authentication, MFA) is preferred.
  • Strong troubleshooting and diagnostic skills with a methodical approach to resolving issues.
  • Experience with remote desktop tools such as RDP, TeamViewer, or similar solutions.
  • Ability to prioritize and manage multiple tasks in a dynamic environment.
  • Strong communication skills in English
  • IT certifications (A+, Net+, Sec+) are a plus but not required.
  • Strong customer service skills having empathy and patience with dealing with customer issues.  
  • 2-5 years of help desk or IT support experience, preferably in a fast-paced or enterprise environment.
  • Proficiency with Windows and MacOS systems, including troubleshooting, software installations, and updates.
  • Familiarity with Google Workspace administration (Gmail, Drive, Meet, etc.) and troubleshooting.
  • Basic networking skills, including knowledge of IP addressing, DNS, DHCP, VPNs, firewalls, and Wi-Fi troubleshooting.
  • Experience with identity providers like Okta (user provisioning, authentication, MFA) is preferred.
  • Strong troubleshooting and diagnostic skills with a methodical approach to resolving issues.
  • Experience with remote desktop tools such as RDP, TeamViewer, or similar solutions.
  • Ability to prioritize and manage multiple tasks in a dynamic environment.
  • Strong communication skills in English
  • IT certifications (A+, Net+, Sec+) are a plus but not required.
  • Strong customer service skills having empathy and patience with dealing with customer issues.  
  • Should be strong in stakeholder mgmt
  • Should be good in communication skills

    • Listing Details

    Posted
    October 27, 2025
    First seen
    March 26, 2026
    Last seen
    April 24, 2026

    Posting Health

    Days active
    29
    Repost count
    0
    Trust Level
    23%
    Scored at
    April 24, 2026

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    Pattern is a leading ecommerce acceleration platform that provides a comprehensive range of services to help brands grow in the digital marketplace.

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