Manager, Business Intelligence

About PayByPhone

At PayByPhone, our strength is our people. Behind our product is a talented, creative, and driven multi-disciplinary team united by a shared ambition: to make everyday mobility simpler. We believe innovation should be collaborative, learning should be constant, and work should be enjoyable. As we grow, we’re looking for people who want to grow with us.

Together, we’re on an ambitious mission to create intuitive technology solutions that deliver world-class user experiences. We are a fast-growing, forward-thinking company and already help more than 60 million users across North America and Europe. Our technology helps millions of consumers pay quickly, easily, and securely — without waiting in line, carrying change, or worrying about costly fines.

About The Role

Location: Vancouver (Hybrid)

Employment type: Full-Time, Permanent

Reports to: Director, Strategic Finance

The Business Intelligence Manager owns the company’s data-to-decision layer, acting as the bridge between Strategic Finance, FP&A, Product, and Commercial teams. This role is responsible for establishing a single source of truth in BI, delivering scalable reporting across markets, and generating actionable insights across financial performance, user behavior, and product adoption.

This is a highly cross-functional role with direct exposure to executive decision-making, supporting planning cycles, product prioritization, and commercial strategy.

Key Responsibilities

Own the BI Platform (BI as Source of Truth)

• Own and scale the company’s BI environment (data models, semantic layer, governance, reporting).
• Define and maintain core datasets (financial, transactions, users, sales).
• Ensure consistency across reporting (Finance, Product, Commercial).
• Build reusable data models that support both reporting and analysis.

Performance Reporting

• Partner closely with FP&A to:

• Deliver monthly reporting packs (revenue, transactions, KPIs vs budget)
• Enable driver-based analysis (price × volume × mix, user cohorts, etc.)
• Support forecasting cycles (0+12, 3+9, etc.) with real-time data

• Build and maintain executive dashboards:
  • Market-level performance (e.g., UK, US, Canada, EU)
  • Pipeline and sales tracking vs targets
  • Revenue bridges and analysis

Product & User Insights

• Own analytics across the user lifecycle:

• New, returning, churned, reactivated users
• Registered vs guest behavior
• Feature adoption (e.g., payments, SMS, new products)

• Partner with Product to:

• Evaluate ROI of new features and roadmap initiatives
• Quantify impact of experiments and launches
• Support long-range planning (NPV, growth opportunities)

• Build product dashboards focused on:

• Engagement (MAU, transactions per user)
• Monetization (revenue per user, take rate)
• Funnel performance and conversion

Data Governance & Quality

• Define and document key metrics (e.g., transactions, revenue, sales)
• Ensure alignment between systems (e.g., finance, sales, product data)
• Partner with Data Engineering to:
  • Improve data pipelines and refresh cycles
  • Ensure reliability and scalability of datasets
  • Implement data quality checks and validation processes

Ad Hoc Analysis & Strategic Support

• Lead and/or contribute to ad hoc analyses and special projects requested by the Director, Strategic Finance and senior leadership.
• Support initiatives such as cost optimization, efficiency analysis, pricing, or investment evaluation as needed.
• Drive improvements in processes, systems, and data quality over time.

Key Requirements

• Bachelor’s degree in Business, Finance, Economics, Engineering, or a related field; MBA is a plus.
• 6–10+ years in Business Intelligence, Analytics, or Data
•  Advanced SQL and experience working with large, complex datasets
• Strong understanding of product and user analytics (funnels, cohorts, LTV)
  
• Proven experience partnering with FP&A or Finance teams
• Strong experience with Power BI (data modeling, DAX, performance optimization)

What We Offer

Compensation: The expected salary range for this role is $13,000 – $140,000 CAD/USD. Final compensation will be based on factors such as experience, skills, qualifications, and internal equity.

Vacation: All permanent full-time employees start with 4 weeks of vacation per year.

Personal Days: We provide 5 personal days annually, in addition to paid sick days, to support flexibility and work-life balance.

Comprehensive medical & dental coverage: Available to all permanent full-time employees on Day 1, with no waiting period.

Employee Assistance Program (EAP): Access to confidential support services and resources for you and your family.

Career Growth & Learning Support: Opportunities for professional development, continuous learning, and career progression.

Working at PayByPhone

We operate in a world that’s constantly evolving — and change is something we embrace. Our values guide how we show up for one another and for our customers every day. In short, we:

• Make things happen
• Stay curious
• Work together
• Have fun
• See through our customers’ eyes

These principles shape how we collaborate, innovate, and deliver on our commitments.

We’re also committed to fostering a diverse and representative workforce and an inclusive environment where everyone is treated with respect and fairness. We do not tolerate discrimination or harassment in our workplace or throughout our hiring process. Our hiring decisions are grounded in business needs, role requirements, and individual qualifications — ensuring we reflect the talent and communities we serve.

PayByPhone is committed to providing accommodation throughout the recruitment process. If you require accommodation, please reach out to us at askhr@paybyphone.com.

Want to see our values in action? Visit our Instagram and LinkedIn. Curious about the story behind our values? Head over to our About Us page to learn more.