Payjoy2mo ago

Key Account Lead

BarranquillaFull-Timelead

SalesOtherKey Account ManagerAccount Lead

2 views0 saves0 applied

Apply Now

Quick Summary

Overview

About PayJoy PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success.

Technical Tools

exceldata-analysisfintechmachine-learning

About PayJoy

PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.

This role

The Key Account Lead will be responsible for promoting, building and maintaining strong relationships with key partners by achieving high levels of customer satisfaction and designing strategies aimed at driving account growth and profitability.

Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition

Acquire a thorough understanding of key customer needs and requirements

Expand the relationships with existing customers by continuously proposing solutions that meet their objectives

Serve as the link of communication between key customers and internal teams

Resolve any issues and problems faced by customers and deal with complaints to maintain trust

Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

Bachelor's degree in Business, Commercial, Marketing, Finance, or related field.

Minimum of 2 years of experience in commercial account management preferably in fintech, telecom operator, OEM, Key phone distributors, financial services, or related fields.

Advanced Excel Knowledge and Google tools.

Strong customer management skills with a proven track record of successful customer retention and growth.

Excellent communication, persuasion, and negotiation skills, as well data analysis for strategic decision-making, proactive problem-solving.

Ability to work independently and collaboratively in a continuous change and the dynamic market environment, delivering quick and effective results and solutions.

100% Company-funded Health for employees and immediate family members

Life insurance

Indefinite-term contract

20 days of vacations, unlimited sick leave

$2,000 USD annual Co-working Travel perk

$2,000 USD annual Professional Development perk

Phone finance, Headphone, home office equipment and wellness perks.

Catered lunches